IT Specialist

This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You’ll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners., * Provide SAP end-user support across SD/MM/PP/FICO modules

• Troubleshoot system issues (transactions, performance, login, errors)
• Escalate complex issues to external SAP consultants as needed
• Perform system health checks and monitor performance
• Support SAP updates, testing, and enhancements
• Train users and develop documentation/manuals
• Track and document tickets, resolutions, and recurring issues
• Collaborate with business units to align SAP functionality with operations
• Ensure compliance with SAP security, roles, and data integrity standards

Additional IT Responsibilities

• Support plant and office IT systems (hardware, software, network, telecom)
• Troubleshoot manufacturing systems and equipment-related IT issues
• Maintain IT equipment inventory and system configurations
• Install, upgrade, and reallocate systems as needed
• Support communication systems (phones, cabling, etc.)
• Maintain security and virus protection across systems
• Respond to IT issues impacting production operations

• 1-3 years of SAP end-user support experience
• Experience with SAP S/4HANA or ECC 6.0
• Experience supporting users and creating documentation
• Strong troubleshooting and problem-solving skills
• Ability to work on-site in both office and manufacturing environments

Preferred

• EDI experience (830/850/856/862/810/820/824)
• Experience with IBM Sterling B2B or OpenText
• Automotive or manufacturing industry experience
• Exposure to SAP implementation or project work
• Proficiency in MS Office (Excel, Word, PowerPoint)

• Full-time

  $65,000-$75,000 DOE

• Support a global automotive manufacturer supplying Mazda and Toyota, with a growing U.S. operation since 2019