Desktop Support Technician

Desktop Support Technicians provide essential, first-line technical support for hardware, software, and networks, troubleshooting issues to ensure smooth business operations. They install, configure, and maintain computers, printers, and peripheral devices, frequently managing user accounts and using ticketing systems. Key skills include, but are not limited to, troubleshooting, networking basics, operating systems, and strong communication., * Hardware/Software Installation: Installing, configuring, and repairing laptops, desktops, and peripherals (monitors, printers).

• Software & Network Support: Installing applications, troubleshooting operating systems (Windows/macOS), and managing user accounts.
• Troubleshooting & Repairs: Diagnosing why a desktop won’t boot, replacing a malfunctioning hard drive, or fixing network printer connectivity issues.
• User Support (Ticketing): Providing technical support (on-site or remote) to employees, resolving IT issues, and troubleshooting connectivity problems. Desktop support technician will support users at the main office and remote locations.
• System Maintenance: Applying software patches, security updates, and running antivirus scans. Performing routine maintenance and monitoring to keep systems running efficiently.
• Asset Management: Deploying and tracking inventory of computers, monitors, and peripherals.
• Ticketing Systems: Utilizing Help Desk software to track, manage, and resolve IT support requests
• Documentation: Creating user guides and updating technical documentation for troubleshooting procedures.

• Proven experience in technical support roles within an IT environment..
• Strong knowledge of Microsoft Office suite applications along with comprehensive understanding of Windows support and troubleshooting.
• Hands-on experience with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (e.g., Meraki), and network troubleshooting tools.
• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux environments.
• Ability to diagnose hardware issues related to computer hardware components and peripherals effectively.
• Skills in analyzing technical problems quickly to identify root causes and implement effective solutions promptly.
• Excellent communication skills combined with a customer-focused approach that ensures positive interactions with end-users across all levels of the organization.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement