Support Tier 1 Analyst

As a Tier I Analysts, you will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Tier I Analysts must be able to work independently at a fast pace in a high-tech company. Tier I Analysts must be able to establish and maintain strong customer and employee relationships., * Provide exceptional customer support to all WorldView customers

• Maintain professional friendly approach with customers
• Listen to customer’s needs and take appropriate measures to assist them
• Actively assist with WorldView’s customer support center
• Field customer interactions via phone and email
• Create and manage cases in Zendesk/HubSpot
• Thorough documentation is required
• Ensure Service Level Agreements are being met
• Own the customer experience by providing technical assistance, quality product and technical solutions to customers
• Manage multiple support requests, prioritizing where necessary to ensure customer needs are being met
• Correctly identify, replicate and thoroughly document issues for efficient case management and case data trending
• Provide remote technical and application support to a wide variety of commerce and healthcare professionals
• Work cross-functionally with other WorldView departments and personnel to achieve objectives
• Share knowledge through internal knowledgebase articles
• Foster teamwork and collaboration across all teams
• Maintain a professional demeanor under pressure
• Own assigned customer requests
• Other duties and projects as assigned

LivTech is looking for individuals who are passionate about making a difference in the healthcare industry, especially care delivery for aging adults. We do this by providing software and solutions that improve the quality and continuity of care while improving operational efficiency of care providers. LivTech provides exceptional opportunities for self development while building an exciting career in a leading-edge, hi-tech industry. Our culture and casual work environment give you the freedom to manage your own career. If you have the drive and ambition to apply your knowledge and skills, you’ll appreciate the opportunities LivTech has to offer, along with an excellent benefit package. Visit our web site at https://livtech.com/ to learn more about our fast growing company., * 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst (1-2 years)

• Proven expertise with positive customer service skills and communication skills
• Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
• Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
• Some experience with Hyland OnBase, Azure, SQL, OnBase, HL7 interfaces is a plus

Any offer of employment is conditional upon successful completion of a background check., * Do you have experience working with Hyland Software? Yes or no

• Do you have experience in software support? Yes or no

3.73.7 out of 5 stars United States $48,000 - $52,000 a year - Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance