Technical Analyst - Remote

The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations., Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and infrastructure issues independently.
• Customer Focus: Strong commitment to supporting caregivers and staff with timely, effective solutions.
• Communication: Ability to clearly communicate technical concepts to non-technical users.
• Time Management: Effectively prioritize and manage multiple requests in a fast-paced environment.
• Documentation Discipline: Accurately capture issue details, troubleshooting steps, and resolutions.
• Collaboration: Works effectively across IT teams, vendors, and business stakeholders.
• Problem-Solving: Applies analytical thinking to identify root causes and escalate appropriately.
• Adaptability: Comfortable working across diverse technologies and evolving environments.
• Process Adherence: Follows established procedures, policies, and service management practices.
• Team Contribution: Shares knowledge and supports peer development to improve overall team performance.

Work Expectations:

• Attendance: Maintains regular, reliable attendance to ensure consistent support coverage across facilities
• On-Call Support: Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
• Travel: Provides onsite support as needed, with travel requirements up to approximately 20% depending on business needs.
• Perform other duties as assigned.

You must be authorized to work in the United States without employer sponsorship., Knowledge, Skills & Abilities: The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education: Associate degree in Information Systems, IT, or related field preferred.

Experience: 2+ years of experience in technical support, service desk, or healthcare IT environment preferred.

Certifications:

• CompTIA A+, Network+, or ITIL Foundation preferred, not required.

Mathematical Skills:

• Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals.
• Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting.
• Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance.
• Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics.

Computer Skills:

• Operating Systems & Applications: Proficient in Microsoft Windows environments and common business applications (e.g., Microsoft 365 suite including Outlook, Teams, Excel, and Word).
• IT Service Management Tools: Experience using ticketing systems (e.g., ServiceNow) to manage incidents, requests, and work queues.
• End-User Support & Training: Provides guidance and training to end users on applications, devices, and standard IT processes.
• Identity & Access Support (Preferred): Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).
• Infrastructure & Connectivity: Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
• Documentation & Reporting: Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
• Productivity Tools & Data Handling: Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting.
• Multi-System Navigation: Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.