Software Support Specialist

The candidate will help with day-to-day troubleshooting tasks needed to assist clients with usage of DealerSync Software tools. Day to day, the candidate will coordinate and report to the IT Project Manager to establish goals, understand job tasks, and feedback for improvement. We require excellent work ethic and customer service orientation with the ability to prioritize tasks and sequence work to deliver the best possible service with resources available., This position is for Software Support only and we are looking for relevant skills in Software and not Hardware. Candidates will be required to work daily from 8:00 AM to 5:00 PM at our office in Long Beach, CA., Answer support calls and either resolve or dispatch to the appropriate party.

• Monitor help desk ticketing system and work directly with clients to resolve tickets.

• Provide end-user software troubleshooting and support.

• Maintains current knowledge of relevant technologies as assigned., DealerSync’s new platform represents a revolution in how automotive dealerships will be managing, marketing and growing their business, now and in the future. Our proprietary software packages truly bring the dealership model into the 21st century. No more manual tracking, uploading and data input - DealerSync is taking the entire concept of dealer management technology from the analog to the digital world.

You must have technical support experience or a relevant degree

• Ability to communicate both verbally and written must be very strong. You must be able to draft responses to customers with the quality expected in a high school writing class.

• Knowledge of troubleshooting standard software issues - email, websites, network connectivity. If you aren’t the person your family relies on for computer help then you will probably not pass our interview as we will test your ability to solve common software and computer problems., Must be comfortable working with different operating systems on computers and phones.

• Must demonstrate patience with novice users.

• Participate in special projects and system testing as required.

Skills and Experience:

• 3+ years of help desk experience or ability to demonstrate equivalent skills.

• Ability to demonstrate problem solving of common application issues.

• Versatility with technology and workflows, should have a high level of computer fluency.

Bonus Skills:

• Automotive industry experience is a plus.

• Image editing or photoshop knowledge.

• Software QA or scripting experience.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance