Application Support Specialist

We are seeking an Application Support Specialist to provide onsite technical support in a fast-paced enterprise environment. The ideal candidate will troubleshoot desktop hardware, business applications, audio-visual systems, and end-user technical issues while delivering outstanding customer service. This role requires strong problem-solving skills, the ability to quickly learn new applications, and confidence in supporting live operational environments., * Provide first-level support for desktops, laptops, printers, peripherals, and business applications.

• Troubleshoot hardware, software, network connectivity, and user account issues.
• Support audio-visual, video conferencing, and presentation technologies during live meetings.
• Assist users with specialized business applications and document management systems.
• Resolve Microsoft Office and desktop application issues.
• Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Escalate complex technical issues and track them through resolution.
• Document incidents, troubleshooting steps, and technical procedures.
• Collaborate with IT teams to ensure timely issue resolution and system availability.
• Deliver excellent customer service while supporting business-critical technology.

• 1-3 years of desktop or application support experience in an enterprise environment.
• Experience supporting Windows desktop and laptop systems.
• Strong knowledge of Microsoft Office Suite and common desktop applications.
• Experience supporting audio-visual equipment, video conferencing, or multimedia technologies.
• Familiarity with document management systems and collaboration platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Ability to work independently and as part of a collaborative support team., * Experience supporting legal, government, or highly regulated environments.
• Experience with Zoom or other virtual meeting platforms.
• Knowledge of document management or electronic filing systems.
• Experience with Microsoft SharePoint, Adobe Acrobat, and Microsoft Visio.
• Familiarity with audio/video recording or AV technologies.

Required Technical Skills

• Windows Desktop Support
• Microsoft Office Suite
• SharePoint
• Adobe Acrobat
• Microsoft Visio
• Zoom
• Desktop Hardware & Peripheral Support
• Audio-Visual (AV) Equipment
• Video Conferencing Technologies
• Document Management Systems
• Incident Management & Troubleshooting
• End User Support

Soft Skills

• Excellent customer service and interpersonal skills
• Strong communication skills
• Analytical thinking and problem-solving abilities
• Ability to learn new technologies quickly
• Strong organizational and time management skills
• Ability to perform effectively under pressure in live operational environments

Additional Requirements

• Must be available to work onsite five days per week.
• Comfortable providing technical support during live meetings or business operations where immediate issue resolution is essential.
• Must successfully complete a background check prior to employment.