Endpoint Support Analyst

Hui Huliau Technology Services is currently seeking an Endpoint Support Analyst to join their team in Tampa, Florida. The Endpoint Support Analyst is responsible for supporting, securing, deploying, and maintaining endpoint devices and Microsoft 365 services across the organization. This position provides Tier I/II technical support, administers endpoint management solutions, participates in IT infrastructure projects, and helps maintain compliance with organizational cybersecurity standards., * Deploy, configure, and maintain Mobile devices, IOT, Windows workstations and laptops.

• Administer Microsoft Intune, Windows Autopilot, and Microsoft Entra ID.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
• Provide Tier I/Tier II support for hardware, software, printers, mobile devices, and remote users.
• Manage equipment purchasing, endpoint compliance, patching, and asset inventory.
• Assist with Entra ID, DNS, DHCP, Group Policy, VPN, and basic network troubleshooting.
• Support endpoint security, vulnerability remediation, MFA, encryption, and EDR solutions.
• Create and maintain technical documentation and knowledge base articles.
• Participate in infrastructure upgrades, hardware refreshes, and technology projects.

• Windows 11
• Microsoft 365
• Microsoft Intune
• Microsoft Entra ID
• Exchange Online
• TCP/IP, DNS, DHCP, VPN
• Microsoft Defender / EDR
• PowerShell

Customer Focus

• Analytical Thinking
• Problem Solving
• Documentation
• Communication
• Teamwork
• Continuous Improvement

Education and Experience:

• Required
• 2?5 years of desktop support or endpoint administration experience.
• Experience with Windows 11, Microsoft 365, Intune, and Entra ID.
• Excellent customer service, troubleshooting, and communication skills.

Preferred

• Microsoft 365 Certified: Endpoint Administrator Associate certification.
• CompTIA A+, Network+, and/or Security+.
• PowerShell scripting experience.
• Experience supporting CMMC or NIST 800-171 environments.

Physical Requirements:

• Predominantly Sedentary work. Work is performed in an office or home office environment and requires the ability to operate standard office equipment and keyboards. Requires the ability to walk short distances.
• Exerting up to 25 pounds of force occasionally and/or negligible amount of force lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Ability to install and move desktop equipment.

This position operates primarily in an office environment with occasional travel between company locations. Hybrid work is permitted based on business needs. Occasional after-hours work for on-call, maintenance or emergencies.