Senior IT Support Specialist (MSP)

As a Senior IT Support Technician, you’ll be a key part of Tech365’s service team, delivering hands-on support across desktops, servers, networks, firewalls, and business applications., Client Support & Troubleshooting

• Respond to client support requests via phone, remote session, or onsite visit.
• Diagnose and resolve issues involving computers, printers, firewalls, networking, Office 365, Google Workspace, QuickBooks, email, cameras, IoT/sensor devices, and other business technologies.
• Communicate clearly and confidently with clients while keeping them informed throughout your work.
• Document tasks, troubleshooting steps, and resolutions accurately within the ticketing system.
• Collaborate with other Tech365 team members when additional expertise or coordination is needed.

Network & Infrastructure

• Install, configure, and maintain network infrastructure, including firewalls, routers, switches, modems, and access points (Ubiquiti, SonicWall, etc.).
• Provide structured cabling support: run and terminate Ethernet cabling, test connections, and troubleshoot wiring issues.
• Ensure network hardware and racks are organized, labeled, and performing optimally.

Systems & Cloud Administration

• Support virtualized environments using Hyper-V and similar platforms.
• Configure and manage cloud services, including Microsoft 365, Google Workspace, and other SaaS platforms.
• Maintain and support backup systems, remote management tools, and related services.

Hardware & Field Work

• Handle hardware setup, replacement, and troubleshooting with minimal supervision.
• Work on servers, network racks, and IT infrastructure at client sites to ensure reliability and uptime.
• Occasionally lift boxes (up to 60 lbs), climb ladders, and work with equipment in a variety of business and industrial environments.

Every day is different, and success in this role comes from being resourceful, self-motivated, and confident in your technical decision-making., * 3+ years of experience in IT support or a similar technical field (MSP experience preferred)

• Solid troubleshooting skills across Windows, networking, and business platforms
• Strong customer service and communication skills - you can explain solutions clearly and calmly
• Proven ability to walk into a situation, assess it quickly, and get things working again without waiting for step-by-step direction
• Familiarity with Office 365, Google Workspace, QuickBooks, printers/scanners, and common networking gear
• Experience with firewalls, backup systems, and remote tools (RMM, ticketing, etc.)
• Certifications like CompTIA A+, Network+, or Microsoft 365 Fundamentals are helpful but not required if your experience shows results, If you’re an experienced technician who thrives on variety, independence, and problem-solving - Tech365 is where you belong.

Pulled from the full job description

• Professional development assistance
• Paid time off
• Flexible schedule, * No corporate red tape - just smart people solving problems and getting credit for it.
• Exposure to diverse clients, technologies, and environments - you’ll never be bored.
• Opportunities to grow your skills, take on new responsibilities, and lead projects.
• Competitive pay based on your experience, performance, and initiative., * Flexible schedule
• Paid time off
• Professional development assistance

Application Question(s):

• Do you understand this role will require a high-level of independence and work ethic to figure out solutions to simple and complex problems often with little to no information provided?
• Are you open to participating in a paid, on-site working interview where you’ll collaborate with clients, demonstrate your technical skills and communication abilities, and ensure there’s a mutual understanding of the work environment?

Tech365 is a fast-moving Managed Service Provider (MSP) based in Central Indiana, serving clients across every industry - from restaurants and real estate to manufacturing, law, healthcare, and beyond.

Our mission is simple: keep businesses running smoothly through reliable, practical, and forward-thinking IT solutions.

We’re not your typical IT company. Our team thrives on independence, ownership, and real-world problem-solving. We believe the best technicians don’t need hand-holding - they just need the opportunity to take action and deliver great results.