IT Support Technician (MSP)

We’re looking for a moderately experienced IT technician who already knows their way around Windows, Microsoft 365, and real-world troubleshooting, and who wants a role with variety, ownership, and a clear path forward.

This is not a call-center help desk and not a night-shift NOC role.

What You’ll Be Doing

You’ll work directly with end users, business owners, and internal teammates to keep client environments running smoothly.

Day-to-day responsibilities include:

• Troubleshooting desktops, laptops, printers, and common peripherals
• Supporting Microsoft 365 including Outlook, Teams, SharePoint, OneDrive, and user and license management
• Onboarding and offboarding users in Microsoft 365 and Active Directory
• Responding to RMM alerts including patching, maintenance, and remediation
• Providing remote support and occasional onsite service visits
• Assisting with basic networking, security tasks, and infrastructure support
• Documenting work clearly and accurately in our ticketing system
• Communicating professionally with clients, no scripts and no guessing

You’ll see different environments, different problems, and different people. Your judgment will matter.

This role is ideal for someone who is past the entry-level phase and ready for more responsibility., * 2 to 5 years of hands-on IT support experience, MSP or internal IT

• Strong Windows 10 and 11 troubleshooting skills
• Working knowledge of Microsoft 365 administration
• Clear, professional communication by phone, email, and screen share
• Ability to manage tasks independently and ask good questions
• Reliable vehicle, valid driver’s license, and ability to lift up to 50 lbs occasionally

Nice to have, but not required:

• Experience with Windows Server, Active Directory, or basic networking
• Familiarity with RMM or ticketing systems
• CompTIA, Microsoft, or similar certifications
• Home lab, side projects, or ongoing self-learning

• Monday through Friday, standard business hours
• Occasional after-hours support, rare and paid
• In-person role serving Northeast Ohio clients
• Small team, low bureaucracy, direct communication

We value work-life balance and do not run our team into the ground.

Compensation and Benefits

• Competitive salary based on experience
• Employer-paid Direct Primary Care through Maple Health DPC
• Paid time off
• Floating holidays
• 401(k) retirement plan with employer match
• Retirement plan
• Training and certification support
• Clear growth path within the company

We chose Direct Primary Care intentionally because it provides better access, better care, and fewer headaches than traditional high-deductible plans.

Why Tech Dynamix?

• You won’t be micromanaged
• You won’t be stuck on a phone queue all day
• You’ll work with clients who appreciate good IT
• Your ideas and initiative will be taken seriously
• You’ll be treated like a professional, not a resource

If you take pride in your work, enjoy solving problems, and want to grow with a company that’s building something sustainable, we’d like to talk., * 401(k)

• 401(k) matching
• Paid time off
• Professional development assistance
• Tuition reimbursement

Tech Dynamix is a growing Managed Service Provider serving small and mid-sized businesses across Northeast Ohio. We focus on doing IT the right way: proactive, secure, well documented, and human. Our clients value us because we solve real problems and communicate clearly. Our technicians stay because we respect their time, trust their judgment, and invest in their growth.