Help Desk/IT Support Specialist (1+ yrs. req. $40-50K)

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position is fully in-office, providing remote help desk support for workstation deployments, hardware installations, and client onboarding. If you’re eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we’d love to hear from you.

IT Support Specialist (L1/Help Desk) Responsibilities

• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support

• 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required, * IT support, help desk, or desktop support : 1 year (Required)
• Windows 10/11 desktop support : 1 year (Required)
• Microsoft 365 (Outlook, Teams, Office) : 1 year (Required)
• Active Directory user administration : 1 year (Required)
• ticketing system/PSA tool : 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off, Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.

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Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• This is an onsite position, Mon-Fri, 8-5pm ET (Flexible hours) based in Winston

Salem, NC. Does this work for you?

• Where are you currently located?
• This position offers a salary of $40,000 - $50,000 plus full benefits. Does this align with your compensation expectations?
• Do you have any IT certifications (CompTIA A+, Network+, Microsoft, etc.)? If not,

are you willing to obtain them?