DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37020828

DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Distributed Computer Systems Specialist. This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management. The employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.

Specific duties and responsibilities include: Resolve user-reported problems as expertise permits using available tools and following procedures. Enforce desktop support service level agreements in consultation with end users to establish problem resolution of end user issues. Log, track, route, escalate, and respond to all service requests using standard service desk software. Maintain communications with customers throughout the resolution process. Record and document all actions taken through the problem-solving process. Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues. Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines. Research new technologies relevant to duties regarding emerging products or services and make recommendations to supervisor. Identify methods/techniques for improving the use of existing hardware and software. Attend technical meetings and training sessions to maintain knowledge and skill set. Analyze, troubleshoot, and correct individual and office network connectivity problems. Coordinate with appropriate Systems staff as required. Perform other related tasks as requested., The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Knowledge of computer operations, hardware, procedures, and systems Skilled in the use of computer devices, printers, and scanners Working knowledge of a range of diagnostic utilities Keen attention to detail Highly self-motivated and directed Ability to absorb new ideas and concepts quickly Experience in working both independently and in a team-oriented, collaborative environment Ability to lift up to 50 pounds Knowledge/work experience providing technical assistance on software, printers and data bases Strong customer service orientation/skills Occasional travel between training locations may be required Ability to maintain a valid driver’s license, Application support experience Ability to travel, as needed Ability to maintain a valid driver’s license

Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications: A minimum of one year of help desk experience is preferred.

3.53.5 out of 5 stars Tallahassee, FL 32399 $44,260.08 - $46,500.00 a year, Pulled from the full job description

• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions ( Tuition waivers; Total Compensation Estimator Tool And more!