IT Help Desk Specialist

• Provide technical support for end-user devices including desktops, laptops, mobile devices, printers, and peripherals
• Maintain and update helpdesk tickets, ensuring accurate documentation and timely resolution
• Set up, maintain, and support end user accounts and email mailbox settings
• Participate in onboarding and offboarding of user accounts and IT equipment
• Configure, install, maintain, support, and repair peripheral devices and printers
• Maintain, replace, and service Windows and Mac computers
• Maintain accurate inventory of hardware and software assets, and track equipment assignments and returns
• Assist with administration and management of anti-virus and malware software systems
• Set up, maintain, and support file servers, shares, and external file access systems
• Install and troubleshoot CVE-adopted software packages
• Set up and maintain IT systems at job site locations across the United States (some limited travel may be required)
• Configure network switch ports and basic network equipment for remote locations
• Configure and maintain Cisco IP Phones
• Participate in on-call rotation for after-hours support
• Support Microsoft Intune, Autopilot, and mobile device management
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs)

• Self-starter with strong leadership skills, the ability to work well with others, and excellent communication skills
• Ability to manage time, priorities, and deadlines effectively
• Willingness to learn and grow within a team environment while contributing to process improvement
• Experience with scripting (PowerShell, Batch)
• Knowledge and experience with Microsoft Entra ID, Intune, Microsoft Office 365, current desktop and server operating systems, DNS, DHCP, and print services
• Cisco Network / Cisco Meraki experience preferred
• A+/Net+ certification preferred
• Must be able to pass a background check

$30 - $35 an hour - Full-time, Pulled from the full job description

• Retirement plan
• Dental insurance