CRM & Field Systems Director

• Lead the operational management, governance, and enhancement of the Veeva CRM platform.
• Manage and mentor the CRM support team, including prioritization and execution oversight.
• Oversee CRM releases, change management, issue prioritization, and platform health.
• Partner with Commercial Operations, IT, vendors, and implementation partners.
• Conduct discovery sessions and gather business and technical requirements.
• Create functional specifications, user stories, process flows, and acceptance criteria.
• Support design, development, testing, deployment, UAT, and post-launch activities.
• Collaborate with Sales Leadership, Field Operations, Commercial Excellence, Analytics, Omnichannel, and IT teams.
• Drive CRM process improvements and operational efficiencies.
• Manage project timelines, risks, dependencies, vendors, and deliverables.

We are seeking an experienced CRM & Field Systems Director to provide interim leadership for Commercial Field Operations. This hands-on leadership role will oversee the Veeva CRM platform, lead CRM operations and governance, manage a support team, gather and document technical business requirements, and partner with Commercial Operations, IT, and external vendors to deliver strategic CRM initiatives. The ideal candidate has deep pharmaceutical/biotech CRM expertise, extensive Veeva CRM experience, and strong leadership and project management skills., * Veeva CRM implementation, administration, and operational leadership

• Pharmaceutical/biotech Commercial & Field Operations
• CRM governance and release management
• Business and technical requirements gathering
• Functional documentation and user story creation
• Cross-functional stakeholder management
• Project and vendor management
• Agile methodologies
• CRM integrations and data platforms
• Salesforce platform knowledge (preferred)
• Excellent leadership, communication, and organizational skills

Qualification:

• 10+ years of experience supporting Commercial or Field Operations within the pharmaceutical or biotech industry.
• Extensive experience implementing, enhancing, and managing Veeva CRM.
• Proven experience serving as a CRM business owner or product owner.
• Strong understanding of pharmaceutical commercial processes, including sales force operations, call reporting, targeting, alignments, and customer engagement.
• Demonstrated experience translating business requirements into technical specifications.
• Experience leading cross-functional teams and influencing senior stakeholders.
• Strong project management skills.
• Previous leadership of large-scale Veeva CRM implementations or transformation programs (preferred).
• Experience working with Commercial IT organizations (preferred).
• Familiarity with CRM integrations, analytics, incentive compensation, digital engagement, and customer master data (preferred).
• Experience in Agile environments.
• Salesforce platform architecture knowledge is a plus.

3.63.6 out of 5 stars Cambridge, MA 02142 $100 - $130 an hour - Contract