IT Asset Management Specialist - End User & Mobile Devices

The IT Asset Management Specialist - End User & Mobile Devices will be responsible for the operational lifecycle management of end-user IT assets, including smartphones, tablets, laptops, monitors, smartwatches, peripherals, related software subscriptions and licences. The role focuses on ensuring accurate asset governance, lifecycle tracking, compliance, operational follow-up, and optimization of hardware and software assets used across the organization. The specialist will also support mobile device ecosystem management, including MDM-related licensing, asset inventory accuracy, vendor coordination, operational service ownership activities, and operational followup linked to mobile and endpoint services.

What is your role at SNCB?

• Manage the lifecycle of end-user IT assets, including smartphones, tablets, laptops, monitors, smartwatches and accessories

• Maintain accurate asset inventory records and ensure asset data quality within IT asset management tools and CMDB platforms

• Coordinate asset assignment, reassignment, return, replacement, and disposal processes

• Coordinate operational follow-up with external lifecycle and disposal partners for asset return, refurbishment, disposal, and reporting activities

• Support hardware refresh and lifecycle planning activities

• Monitor stock levels and asset availability in collaboration with operational and procurement teams

• Follow up operationally on mobile device and endpoint-related contracts and services.

• Support operational service ownership activities related to end-user and mobile device services, including coordination with vendors, operational follow-up, compliance tracking, and service continuity.

• Manage and monitor mobile device management (MDM) related licensing and subscriptions (e.g. Intune, Knox, mobile services)

• Support compliance and governance activities related to IT assets and software usage.

• Collaborate with vendors, procurement, logistics, and technical teams to ensure smooth delivery and operational continuity

• Support reporting activities related to asset lifecycle, inventory accuracy, compliance, and operational KPIs

• Participate in process improvement initiatives related to hardware asset management and endpoint governance

• Support and operationally follow smart device guidelines, standards, and governance processes for end-user and mobile environments

• Contribute to standardization and optimization of end-user hardware and mobile device portfolios.

• Minimum 3 years of experience in IT Asset Management, Endpoint Management, Mobile Device Operations, or similar operational IT roles

• Experience with IT Asset Management (ITAM), Hardware Asset Management (HAM), or endpoint lifecycle management

• Familiarity with mobile device management platforms (Intune, Knox, Workspace ONE, etc.)

• Experience with CMDB or asset management tools

• Experience managing hardware lifecycle processes for end-user devices

• Experience with inventory management and operational asset follow-up

• Experience with MDM & Licensing

• Experience with Vendor & stakeholder Management

• Analytical skills and experience in reporting

• Strong organizational and asset administration skills

• Good understanding of IT asset lifecycle management principles

• Ability to manage and maintain accurate inventories and operational documentation

• Strong follow-up and coordination capabilities

• Analytical mindset with attention to detail

• Good communication and stakeholder management skills

• Ability to work independently and operationally in a dynamic environment

• Understanding of endpoint and mobile device environments

• Experience working with hardware vendors, mobile operators, or IT procurement processes (a plus)

• Understanding of software and subscription lifecycle management linked to mobile/end-user environments (a plus)

• Dutch or French as a mother tongue or at least C level, the other language at least B2 level. For English at least level B2Top of FormBottom of Form, Initiative, trust and self-management are key. You will have the support of your colleagues to develop and the opportunity to grow.

Within our open corporate culture, you contribute to the digital transformation of SNCB/NMBS. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
• hospitalisation and dental care for the whole family;
• outpatient costs (= medical costs separate from hospitalisation);
• group insurance: supplementary pension, work disability and death (cafeteria plan);
• accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.

Everyone is unique. That’s why we believe it’s important that you can be yourself - it makes SNCB stronger. We therefore place great value on diversity and inclusion., At Ypto, you never stand still. Every day is different and offers the opportunity to be challenged to innovate in order to find the best solution for our customer.