Telecom System Administrator

• Provide operational support and administration for telecom systems, including Webex and 8x8 platforms.
• Engage in Telecom Expense Management (TEM) analysis and optimization to support cost-effective operations.
• Collaborate with service desk, infrastructure, and field technology teams to resolve escalations and support nearly 800 branches across the US and Canada. Participate in telecom/network projects, migrations, and vendor coordination.
• Maintain a customer-service focus, assisting with after-hours patching and on-call rotations.

• Minimum of 5 years of experience in telecom administration with hands-on expertise in Webex, Webex Contact Center, and 8x8 PBX systems.
• Proficiency in Telecom Expense Management (TEM) and Mobile Device Management (MDM) platforms.
• Advanced Excel skills, including VLOOKUPs and pivot tables, for executive-level reporting.
• Experience with cellular provisioning, vendor management, and service desk support environments.
• Strong analytical and problem-solving abilities, with excellent communication and customer service skills.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated’s Best of Staffing® Client and Talent Award winner 12 years in a row