Network Engineer (2nd Line)

You will be responsible to manage, scale and maintain the growth of Network infrastructure and support customer escalations from the service desk., * Monitor and maintain network infrastructure resilience and reliability

• Suggest improvements to network performance (capacity, scalability and resilience)
• Provide technical input into projects and able to lead
• Review and improve B2B technical solutions, such as multi-tenanted customers.
• Work with Customer Support Team Lead with technical handover guides for new/existing products
• Able to assist the Customer Service Team (CST) with incident investigation where applicable
• Resolve issues escalated from CST.
• Ensure all change activity on the Core Infrastructure platforms adheres to internal Change Management policies
• Perform technical assessments, testing, and proof of concept to validate new designs
• Willing to travel for remote network deployments/maintenance when required. (MDU & Cabinet sites)
• Contribute to improvement of processes within the department
• Build successful relationships with other teams across the business
• Work up and down the organisation and influence others to achieve desired results
• Automate tasks and monitor their effectiveness

You should have at least 3 years’ experience in a similar capacity within an ISP environment., * Experience of carrier grade network infrastructure

• Expert knowledge and experience with network technologies (routing/switching/security) - IPv4, 802.1Q/QinQ, dynamic routing protocol.
• Experience working in a multi-vendor environment (Cisco/Nokia/Mikrotik)
• Experience with Security equipment (NGFW).
• Exposure to Cloud platforms (SaaS, IaaS)

Desirable skills

• Fortinet NSE certified
• Understanding of emerging network technologies including SDN, SD-WAN and automation technologies
• Understanding of ISP systems stack - RADIUS, SMTP, DNS.
• Openreach FCP, EBD and Cablelink
• Working with -48VDC Telco Power Systems
• XGS-GPON, GPON exposure, any vendor.
• Good operational knowledge of Linux OS
• SNMP application experience e.g. PRTG, Nagios, Solarwinds, Observium, Cacti
• WiFi experience

Role specifics

• Core hours of Mon-Fri 0900 - 1730
• On occasion to support out of hours project deployments
• Be part of an on-call rota for critical core outage.
• Provide onsite support for critical incidents and network maintenance (Newcastle, Liverpool, York)

Job Types: Full-time, Permanent

Pay: £34,000.00-£42,000.00 per year