IT Development Engineer

To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:

• Providing first and second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
• Assisting with software and hardware installations either through support or managed pieces of work.
• Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
• Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers.
• Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation.

For full job details, please refer to enclosed Job description.

Essential

• Higher National Diploma in IT (HND).
• Hold local training qualification such as “AET” or willing to work towards in first year.

Desirable

• ITIL Foundation Certificate.

Experience

Essential

• IT Literate and practical experience of Windows software, e.g. Word, Excel, etc.
• Application incident and problem management skills.
• Understanding of NHS data standards and NHS data items.
• Understanding of equality and diversity issues and how this affects patients, visitors and staff.

Desirable

• Knowledge of supporting clinical applications within a healthcare setting.
• Experience of working within an NHS IT environment., * Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT illiterate.
• Good verbal / written communication skills, with the ability to present to small groups.
• Computer Literate and competent with Microsoft Windows and MS Office collaboration software.
• Ability to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work pattern, and multiple deadlines.
• Excellent customer friendly telephone manner.
• Advanced keyboards skills.
• Ability to remain calm when dealing with difficult users.
• Practical understanding of NHS IT Security issues.

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this., The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.