Solutions Engineer - SaaS & Partnership

Are you a customer-focused Solutions Engineer with experience supporting SaaS products and API integrations? This is an exciting opportunity to join a fast-growing technology business, helping customers successfully implement an innovative Identity & Verification platform used by leading global brands.

As a Solutions Engineer - SaaS & Partnerships, you’ll work closely with Sales, Product and Commercial teams to support customers through the full lifecycle-from pre-sales consultancy and technical integration to post-launch optimisation and ongoing success., You will:

• Support the pre-sales process by presenting technical solutions and advising customers on the best implementation approach.
• Lead technical integrations, managing customer onboarding and API implementation.
• Configure customer environments, troubleshoot integration issues and test API calls using tools such as Postman.
• Provide post-launch technical support, monitor solution performance and build long-term customer relationships.
• Partner with Product teams to share customer feedback and support new product launches.
• Promote best practices and drive adoption of the platform across a growing customer base.

You’ll have:

• Experience in a Solutions Engineer, Sales Engineer or Technical Consultant role.
• Strong customer-facing communication and presentation skills.
• Experience working with SaaS platforms and REST APIs (OAuth, HTTPS).
• Knowledge of API testing tools such as Postman.
• Strong troubleshooting and problem-solving skills.
• A commercial mindset and the ability to work cross-functionally.

• Competitive salary and comprehensive benefits package.
• Hybrid working with a London office.
• The opportunity to work with globally recognised brands in a high-growth SaaS business.
• Genuine ownership, career progression and international exposure.
• 25 days holiday plus bank holidays, private healthcare, pension, life assurance, enhanced parental leave, regular social events and a 4pm finish every Friday.

If you’re passionate about technology, customer success and delivering outstanding SaaS solutions, we’d love to hear from you.