IT Technician

We are seeking a proactive and skilled IT Technician to join our Managed Service Provider (MSP) support team, providing Tier 1 and Tier 2 help desk support across multiple client environments. This role is mostly remote, with some onsite travel required within the Orlando metropolitan area. You’ll troubleshoot hardware, software, and network issues for a variety of client accounts, helping keep their IT infrastructure secure and running smoothly. This position offers the chance to work across diverse environments and technologies in a fast-paced, team-oriented MSP setting., * Provide Tier 1 and Tier 2 technical support to end-users across multiple client accounts via our ticketing/PSA system, resolving hardware, software, and network issues promptly.

• Troubleshoot and repair desktop computers, laptops, mobile devices, printers, and other peripherals - remotely and onsite as needed.
• Manage user accounts and permissions in Microsoft 365 (Entra ID, Exchange Online) and assist with onboarding/offboarding across client tenants.
• Support networking tasks including LAN, VPN, DNS, TCP/IP, firewalls, and general network troubleshooting across client environments.
• Assist in deployment, configuration, and maintenance of Windows and macOS systems.
• Monitor and maintain client IT infrastructure including servers, switches, routers, firewalls, and wireless access points (UniFi, Meraki).
• Use our RMM and PSA/ticketing platforms to manage tickets, deploy updates, and track client assets efficiently.
• Conduct hardware diagnostics and troubleshooting to resolve issues quickly while minimizing client downtime.
• Support software troubleshooting across various operating systems and client-specific applications.
• Travel onsite within the Orlando metro area as needed for hands-on support, installs, or hardware issues that can’t be resolved remotely.
• Maintain accurate, detailed ticket documentation while providing excellent customer service on every interaction.

• Proven experience in a Tier 1/Tier 2 help desk or desktop support role - MSP experience strongly preferred.
• Strong knowledge of Microsoft 365 environments (Entra ID, Exchange Online, Intune) and Windows 10/11 and Windows Server, along with macOS experience.
• Hands-on experience with networking concepts: TCP/IP, DNS, VPN, firewall configuration (Meraki and/or UniFi), and LAN/WAN troubleshooting.
• Familiarity with RMM and PSA/ticketing platforms (e.g., ConnectWise, Autotask, NinjaOne, Datto, or similar).
• Comfortable supporting multiple distinct client environments simultaneously, adapting quickly between different setups and priorities.
• Valid driver’s license, proof of insurance, and reliable transportation for onsite travel within the Orlando metro area as needed.
• Excellent analytical skills for diagnosing hardware/software/network issues.
• Strong communication skills to support users at all technical levels, both remotely and in person.

Join us if you’re passionate about delivering exceptional IT support across a variety of client environments! We value energetic problem-solvers eager to grow their skills in a collaborative MSP setting.

Pay: $30.00 - $40.00 per hour