IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver for a wide range of technical issues, ensuring seamless operation of IT infrastructure across our organization. Your expertise will help maintain optimal system performance, troubleshoot hardware and software challenges, and provide exceptional support to users. This position offers an exciting opportunity to work with cutting-edge technology and contribute to a fast-paced, innovative environment where your technical skills make a real impact., * Provide comprehensive technical support for hardware, software, network devices, and operating systems including Windows, macOS, and Linux.

• Troubleshoot equipment issues such as computers, printers, mobile devices, and peripherals to minimize downtime.
• Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects), ensuring security protocols are followed.
• Assist with network troubleshooting involving LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and network switches like Meraki.
• Support IT infrastructure maintenance tasks including server management with Microsoft Windows Server and Linux systems.
• Utilize service management tools such as ServiceNow, Jira, BMC Remedy, or similar platforms to track support tickets and document resolutions.
• Collaborate with team members to analyze system problems and implement effective solutions while maintaining excellent customer service standards.

• Strong technical support skills across various operating systems including Windows and macOS.
• Proficiency in computer hardware repair, software troubleshooting, and network administration.
• Experience managing Active Directory accounts, GPO configurations, DNS settings, and network security measures like firewalls and VPNs.
• Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, TCP connections, and network troubleshooting techniques.
• Familiarity with enterprise tools such as SCCM (System Center Configuration Manager), ServiceNow or Jira for ticket management.
• Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills.
• Analysis skills for diagnosing issues related to operating systems (Windows Server environments), Linux servers, mobile devices, and computer hardware components.

Join us as an IT Technician if you’re passionate about technology support and eager to help organizations run smoothly through expert troubleshooting and proactive maintenance!

Pulled from the full job description

• Professional development assistance
• Paid time off, Pay: From $20.00 per hour

Benefits:

• Paid time off
• Professional development assistance