Implementation and Support Specialist

We’re looking for someone with a great personality, easy to get along with, but also highly technical and great at problem solving. We are seeking a detail-oriented and proactive Implementation Specialist to join our team. In this role, you will be instrumental in the successful deployment of our solutions, ensuring clients receive exceptional support and guidance throughout the implementation process. You will work closely with clients, project managers, and technical teams to deliver tailored solutions that meet our clients’ specific needs., * System Deployment: Assist in the configuration and installation of EIOBoards, Visitor Management Systems, Digital Display Boards and Mustering Solutions at client sites, both remotely and/or potentially on-site from start to finish..

• Technical Troubleshooting: Address any technical issues that arise during the implementation phase, working closely with the technical support team to resolve them efficiently.
• Training & Support: Conduct training sessions for clients’ staff to ensure they are proficient in using the deployed systems, providing ongoing support as needed.
• Client Engagement: Act as a point of contact for clients during the implementation phase, understanding their requirements and expectations. Assist clients over the phone, web conference, e-mail, or chat with our software and hardware solutions
• Documentation: Develop and maintain comprehensive documentation of implementation processes, client requirements, and project progress while continuously improving our knowledgebase .

• Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.
• SQL, and/or testing experience (required)
• Experience with a ticketing system (required)
• Windows server experience
• Experience installing, configuring and imaging Windows desktops
• HTML, CSS, and Javascript knowledge (preferred), * Great Problem Solver: Demonstrate strong critical thinking and problem-solving skills, with the ability to tackle complex challenges and provide effective solutions for customers during the implementation process.
• Computer and IT Experience: Possess solid technical knowledge and hands-on experience with computer systems, software applications, and IT infrastructure, ensuring smooth technical implementation and troubleshooting.
• Extremely Hard-Working: Exhibit a strong work ethic and dedication to ensuring customer success, with the ability to handle multiple projects and tasks efficiently in a fast-paced environment.
• Well-Rounded: Be adaptable and versatile, capable of managing various aspects of the implementation process, from technical setup to customer support, while collaborating with cross-functional teams.
• Ability to Produce Results with Minimal Supervision: Show initiative and self-reliance, consistently achieving high-quality outcomes while working independently, and demonstrating accountability for your work.
• Eager to Learn: Be open to continuous learning and development, staying updated on product enhancements and industry trends to further improve performance and expertise.
• Desire to Be Challenged: Thrive in a dynamic and evolving environment, eagerly taking on new challenges and tackling them head-on with a positive, can-do attitude.
• Strong Communication Skills: Exhibit excellent written and verbal communication skills, clearly and effectively conveying technical information to customers and internal teams, ensuring alignment and understanding.
• Customer-Focused: Maintain a customer-first mindset, working directly with clients to understand their needs, manage expectations, and ensure a successful implementation experience from start to finish., * Are you willing to learn new technologies quickly?
• Do you have HTML Experience?

Experience:

• software implementation or technical support: 2 years (Required)
• working directly with customers or clients: 1 year (Required)
• troubleshooting Windows-based environments: 1 year (Required)
• independent work with minimal supervision: 1 year (Required)
• conducting customer training over video or phone: 1 year (Required)

Language:

• English (Required)

From $55,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * $50K annual base salary (based on experience)
• Performance-based bonuses
• 2 weeks of Paid Time Off (PTO)
• 8-10 paid holidays per year
• 401k with company matching
• Health, dental, and vision insurance
• Flexible working schedule
• Remote, work-from-home position

Job Type: Full-time

Pay: From $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay

Savance Workplace is a fast-paced software development company located in Commerce, MI. We take a collaborative approach to our work and seek candidates who are the right cultural and technical fit fit. To excel at Savance Workplace, you must love to be challenged, seek out opportunities to develop your skills, and be able to learn from your mistakes. We thrive on smart, independent, and initiative-taking people who are solid team members. While we set high expectations, we also provide a supportive and rewarding environment in return. If you bring a can-do attitude and are looking for a challenging, fulfilling role with a great team, Savance could be the perfect fit for you.