Network Support Technician

This role splits between two things: physical network support at our branches and helpdesk ticket support for our team.

On-site, you’ll install, maintain, and troubleshoot the hardware that keeps our networks running: switches, routers, access points, cabling, and connected devices. On the helpdesk, you’ll manage incoming IT tickets, solve everyday tech issues, and keep our team moving.

You’ll travel between our Bay Area branches regularly, so this role fits someone who likes variety and doesn’t mind being on the road and on their feet.

Job duties & responsibilities

Physical network support

• Install, configure, and maintain network hardware (switches, routers, access points, cabling) across our Bay Area branches

• Troubleshoot connectivity issues on-site, from a single dropped connection to a branch-wide outage

• Run and label network cabling to code

• Keep network equipment organized, documented, and up to date

• Travel between branches as needed to support on-site issues

Helpdesk & ticketing

• Own the IT ticket queue: log, prioritize, and resolve tickets in a timely way

• Troubleshoot day-to-day tech issues for employees (logins, email, devices, connectivity)

• Document fixes clearly so issues don’t repeat

• Escalate complex issues to the right person when needed

Devices & systems

• Set up and configure computers, phones, and tablets for new and current employees

• Keep devices updated, secure, and running properly

• Associate’s or Bachelor’s degree in Information Technology, Network Administration, Computer Science, or a related field

• Comfortable working with physical network hardware (cabling, switches, routers, access points)

• Experience with helpdesk ticketing systems, or a fast learner who can pick one up quickly

• Reliable transportation and willingness to travel between Bay Area branches

• Strong communicator who can explain technical issues in plain language

• Problem-solver who stays with an issue until it’s resolved

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Opening Technologies is a fast-moving construction company. Our job sites and offices depend on strong networks, working devices, and reliable connections to stay on schedule.