EHR Report Writer and IT Support Specialist

Tri-Area Community Health is seeking an eClinicalWorks EBO Report Writer & IT Support Specialist to join our Information Technology team.

This position is ideal for someone who enjoys solving problems, transforming healthcare data into meaningful information, and helping others through technology. Approximately 70% of this role focuses on developing reports, analyzing healthcare data, and delivering actionable insights from eClinicalWorks, while the remaining time provides general IT support across our organization.

You will work closely with leadership, clinical staff, and our IT department to provide the information needed to improve patient care, support regulatory reporting, and make informed business decisions.

If you enjoy both analytical work and hands-on technology support, we’d love to hear from you.

This is an excellent opportunity for someone who wants to expand their skills in healthcare analytics, Microsoft 365, and information technology while making a meaningful impact on patient care.

What You’ll Do

eClinicalWorks Reporting & Data Analysis

· Develop, maintain, and optimize reports using eClinicalWorks EBO.

· Analyze healthcare data to support leadership decision-making.

· Create reports for quality improvement, grants, compliance, and operational needs.

· Work with departments to identify reporting requirements.

· Document report logic and maintain reporting standards.

· Assist with UDS, HEDIS, and other FQHC reporting initiatives.

IT Support

· Troubleshoot computers, printers, scanners, and software issues.

· Support Microsoft 365 applications, email, and end-user technology.

· Configure new computers and user accounts.

· Provide remote and on-site technical support.

· Install and maintain desktop hardware and peripherals.

· Document and resolve support tickets.

· Assist with telehealth technology and clinic IT projects.

· Travel between clinic locations as needed.

Required

· Strong computer troubleshooting skills.

· Excellent analytical and problem-solving abilities.

· Ability to communicate technical information to non-technical users.

· Ability to manage multiple priorities independently.

· Reliable transportation and willingness to travel between clinic locations.

· Must be able to lift up to 50 pounds and perform the physical tasks associated with installing, moving, and supporting computer equipment.

Preferred

· Experience writing reports using eClinicalWorks EBO.

· Experience with eClinicalWorks EHR.

· Healthcare or FQHC experience.

· Experience with SQL or report writing tools.

· Associate degree in Information Technology, Computer Science, Healthcare Informatics, or related field.

· Technical certifications such as CompTIA A+ or Network+.

You’ll Be Successful If You

· Enjoy solving puzzles and working with data.

· Like helping people solve technology problems.

· Can work independently with minimal supervision.

· Pay close attention to detail.

· Learn new technologies quickly.

· Take ownership of projects from start to finish., * IT: 1 year (Preferred)

• EHR Report: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, If you’re passionate about healthcare technology, data analysis, and helping people succeed through technology, we’d love to mee

Pay: $30.00 - $34.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

At Tri-Area Community Health, our mission is to improve the quality of life of our patients and communities by providing affordable, high-quality, comprehensive healthcare.

As part of our IT team, you’ll work on meaningful projects that directly support patient care while enjoying a collaborative environment where your work truly makes a difference.

You’ll join a collaborative six-member IT team that supports more than 190 employees across multiple community health centers and school-based clinics throughout Southwest Virginia.