Tier 1 Service Desk Technician

Wits Solutions Inc. (WITS) is a SBA certified Small Disadvantaged Business with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future. Clearance

• Public Trust (Tier 4- High Risk ) Clearance / Secret Clearance, The Tier I Service Desk Technician provides rapid triage, initial troubleshooting, and resolution for common incidents and service requests for DFC end users and leadership. Tier I technicians own tickets through closure unless formally escalated and serve as the first point of contact for DFC end users., * Perform first-contact support via telephone, email, ServiceNow portal, walk-up, and Teams chat
• Handle account access issues, password resets, MFA guidance, and basic authentication triage
• Provide Microsoft 365 user support (Outlook/Exchange Online, Teams, OneDrive, SharePoint user issues)
• Perform endpoint support (basic Windows/iOS troubleshooting, approved application installs, printer support)
• Execute remote access troubleshooting using BeyondTrust Bomgar
• Validate user identity per DFC policy prior to performing account actions
• Troubleshoot basic network connectivity (Wi-Fi join issues, wired port issues, access posture triage)
• Follow scripted troubleshooting using approved knowledge articles and runbooks
• Document all steps taken and results observed in ServiceNow tickets, MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 ope…
• 9 days ago, MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 ope…

• U.S. Citizen
• 3+ years of experience of basic network connectivity troubleshooting
• Experience using Help/Service Desk ticketing systems, ServiceNow ticketing and ITSM workflows, preferred
• Proficiency in Microsoft 365 and Windows/iOS endpoint support
• Ability to work independently in a high tempo environment
• Strong customer service verbal and written communications skills
• Ability to follow standard operating procedures and document actions clearly

Required Certification

• CompTIA Network+ or Security+ certification or equivalent certification, Are you highly motivated and enjoy working in a team environment with a fast-growing company? If so, this is an excellent career opportunity, and we want you to be part of our succ…
• 22 hours ago