Desktop Support Technician

We are looking for an experienced Desktop Support Technician to provide hands-on IT support in a manufacturing environment. The ideal candidate will be responsible for supporting end-user devices, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring reliable technology operations across manufacturing and office environments., * Onsite technical support for desktops, laptops, printers, scanners, RF guns, MLL PCs, and other end-user devices

• Incident management, troubleshooting, ticket resolution, and SLA-driven support
• Preventive maintenance, hardware lifecycle management, and equipment refresh
• IT equipment integration with Active Directory (AD), Network, and NAS, * Provide onsite technical support for manufacturing and office IT systems.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Perform IMAC (Install, Move, Add, Change), break/fix support, and hardware replacements.
• Support lifecycle management, preventive maintenance, and scheduled refresh activities.
• Configure and integrate IT equipment with Active Directory, network infrastructure, and NAS.
• Support applications and coordinate with engineering and infrastructure teams for issue resolution.
• Assist with incident management, root cause analysis (RCA), and corrective actions.
• Participate in installations, upgrades, migrations, testing, and post-implementation support.
• Maintain asset inventory, ticket documentation, and knowledge base updates.
• Ensure compliance with security, change management, and audit requirements.

Networking Experience

• Troubleshoot TCP/IP, DNS, DHCP, Ethernet, and wireless networking issues.
• Assist with switch port activation, cable tracing, and device connectivity.
• Coordinate with centralized network teams for escalations.
• Network+ certification or equivalent networking experience is a plus.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2-5 years of onsite/field IT support experience, preferably in a manufacturing environment.
• Strong hands-on experience supporting Windows systems (basic Linux knowledge preferred).
• Experience working in a GxP regulated environment.
• Knowledge of NetBackup and Rubrik.
• Experience with ITSM tools and endpoint management.
• Hands-on experience supporting RF devices, barcode scanners, printers, and shop-floor PCs.

Preferred Skills

• Manufacturing, laboratory, or distribution center IT support experience.
• Excellent troubleshooting and communication skills.
• Ability to work independently in an onsite environment., If you have experience supporting enterprise IT infrastructure in manufacturing environments and enjoy hands-on technical support, we’d love to hear from you., * Do you have experience working in pharmaceutical, “life sciences”, biotechnology or GxP background., * Desktop support: 2 years (Preferred)
• Technical support: 2 years (Preferred)
• GxP: 2 years (Required)

$30 - $35 an hour - Contract