Computer Support Analyst

Monitor support emails and voicemails received from Client’s Asite end users and resolve problems or take appropriate action.

Gather, organize, and analyze large internal and external data sets to provide insights for management.

Assist with data entry and clean-up in Asite

Assist with developing interactive dashboards of Asite data in Power BI.

Bachelor’s degree in Computer Information Systems or 5 years relevant experience

Proficient in Microsoft Office. Excellent PowerPoint skills

Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.

Working knowledge of SharePoint and MS Teams

Hands-on experience building and publishing customized and interactive dashboards within PowerBI

Strong organizational and multi-tasking skills.

Excellent analytical and problem-solving abilities

Excellent communication (verbal and written) and customer service skills

Ability to handle a high-pressure environment

Ability to prioritize urgent requests and multitask

Helpdesk experience preferred

Experience working in a document management platform strongly preferred - proficient in Asite is a plus

Proficient in SQL a plus