Computer Support Specialist

As a Computer Support Specialist, you will:

• Manage the full lifecycle of online surveys, including opening, monitoring, and closing surveys according to established schedules.
• Coordinate survey logistics to ensure surveys are available and functioning properly.
• Communicate with healthcare providers regarding survey availability, completion status, and deadlines.
• Follow up with non-responding providers to improve participation and ensure timely submissions.
• Review survey data for accuracy, completeness, and potential inconsistencies.
• Coordinate quality assurance activities and communicate with providers to resolve data discrepancies.
• Prepare reports on survey participation and data quality for leadership and Data Analysts.
• Serve as the liaison between staff and IT by submitting and tracking technology support requests.
• Troubleshoot technical issues and communicate system concerns to the appropriate teams.
• Assist employees with Microsoft Office applications and provide guidance on data tools and best practices.
• Follow all policies and procedures related to data collection, privacy, security, and reporting.

This is an excellent opportunity for someone who is highly organized, detail-oriented, enjoys problem-solving, and has strong technical and communication skills., * Strong organizational skills with exceptional attention to detail.

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to individuals without an IT background.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office, including:
• Outlook
• Excel
• Word
• Access
• SharePoint, * Bachelor’s degree.
• Experience working in a fast-paced environment while managing multiple priorities.
• Experience working with complex databases.
• Experience communicating with consumers, healthcare providers, and staff.
• Experience creating and maintaining data dictionaries and database mappings.
• Knowledge of SQL, Python, R, or Tableau is a plus., * Detail-oriented and highly organized
• Customer-service focused
• Comfortable learning new systems and technologies
• An effective communicator
• Able to analyze data and identify inconsistencies
• Skilled at balancing multiple priorities while meeting deadlines