Windows Support Technician Level I

Rishabh RPO

Gaithersburg, MD, United States

about 2 months ago

Apply on www.careerjet.com

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$41,600.0 - $45,760.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Multitier Architecture Microsoft Windows Adobe Acrobat Antivirus Softwares Google Docs Web Browsers Microsoft Office Malware Information Technology Windows Security

Job description

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:
Windows endpoint device installation
Windows endpoint device break / fix & upgrade
Local and network printer installation
UPS battery replacement (APC)
Installation of Windows based COTS software & drivers,
Installing NIST Windows system images
Windows security patching
Malware & virus removal
Troubleshooting multifaceted incidents and questions including:
Windows Operating Systems
Microsoft Office
Google Docs
Adobe Acrobat
Web browsers
Supporting customers in-person and remotely
Writing simple documentation, step-by-step guides, or customer request details for others to read and use
Using knowledge base applications or sites to map situations to potential solutions.
Applying basic network concepts in resolving customer issues
Applying standard operating procedures or known solutions.
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Requirements

Associate’s degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users).