IT Support Specialist

• Configure, deploy, maintain, and troubleshoot Windows laptops and desktop computers, Android smartphones, tablets, copiers, and printers.
• Provide on-site technical support for staff at three main offices and program areas as well as 15 residential and mixed-use properties including managing user accounts, passwords, permissions, and workstation security.
• Maintain office phone system, VoIP phones, Android cell phones, and tablets.
• Install and support networking equipment including routers, switches, wireless access points, and internet connectivity.
• Coordinate with internet service providers, telecommunications vendors, and managed service providers.
• Maintain inventory of computers, mobile devices, software licenses, and IT equipment.
• Assist with cybersecurity and AI best practices including, endpoint protection, software updates, and user awareness.
• Document technical procedures and maintain accurate service records.
• Participate in technology upgrades, office moves, equipment replacements, and special projects.
• Provide occasional after-hours support for emergencies and scheduled maintenance.
• Performs additional related tasks as required.
• Performs other related duties as assigned

• Bachelor’s Degree required
• 1. 3+ years of desktop support or IT technician experience.
• Strong technical knowledge of: Microsoft Windows 11, Microsoft 365, Active Directory or Microsoft Entra ID (preferred), PC hardware troubleshooting, Mobile device deployment, VoIP phone systems, Printers and multifunction copiers, Basic networking (TCP/IP, Wi-Fi, switches, routers) and AV equipment

1. A valid Texas driver’s license, reliable transportation and ability to travel to off-site locations as needed. * A demonstration of professional objectivity and respect for confidential information is mandatory. * Experience developing standards and IT practices using best practices * Strong organizational skills and ability to work with all levels from Board of Directors, leadership, staff, housing guests, and members. * Exceptional communication skills (both oral and written) are required.

2. Shares our commitment to serving the community through technology.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, bend, and stoop for (long) periods of time, indoors.
• Ability to lift 50 pounds when receiving or moving IT equipment on a regular basis.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance