Help Desk Technician (Tier 1 Support)

• Serve as the first line of defense, providing friendly and helpful technical support to over 200 internal users across our branch locations.
• Troubleshoot everyday hardware and software issues (PCs, laptops, printers, and mobile devices).
• Assist with basic user administration, including password resets, account lockouts, and software permissions.
• Set up, configure, and deploy workstations for new employees.
• Document technical issues in our ticketing system and seamlessly escalate complex network or server problems to our Systems Engineer.

• No degree required-we value technical curiosity, work ethic, and a drive to learn above formal credentials.
• Basic familiarity with Windows operating systems, Microsoft Office, and general computer hardware.
• Strong logical thinking, troubleshooting proficiency, and problem-solving abilities.
• Excellent communication and customer service skills.
• Stable work history is a must.

Preferred Qualifications (Nice to Have, But Not Required)

• Prior experience in customer service, retail, or a basic technical support environment.
• Interest in or basic exposure to foundational IT certifications (e.g., CompTIA A+, Network+).
• A willingness to learn about cybersecurity compliance frameworks like CMMC / NIST 800-171.

Pulled from the full job description

• On-the-job training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

D-J Engineering, Inc. is a premier manufacturer specializing in complex machine parts, composites, sheet metal fabrication, and large assemblies for the aerospace and defense industries. We also operate an FAA/EASA Certified Repair Station offering top-tier MRO services for aircraft components. Located in Augusta, KS, D-J Engineering is known for its innovative techniques, cutting-edge equipment, and exceptional people-all working together to ensure the highest quality standards!