Forward Deployment Engineer

We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. Forward Deployed Engineers turn that excitement into adoption, retention, and growth. This is a technical, customer-facing role at the intersection of customer success, engineering, product, and go-to-market. What you’ll do

• Own the customer journey: Setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: Move customers from demo to value quickly.
• Work hands-on with customers to configure Reflow for their real life use cases and turn their data into meaningful information to help them data driven business decisions.
• Build integrations, data pipelines, prototypes, and proofs of value for strategic customers
• Debug data issues, model behavior, and system performance in live customer environments
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.

• Entrepreneurial: Former founder, early employee of a startup, or operator who thrives in ambiguity.
• Technical background with hands-on experience in engineering, data, or systems roles
• Comfortable writing code, working with APIs, data pipelines, and production systems
• Able to move between customer conversations and technical implementation without losing momentum
• Curious and analytical. You dig into workflows, systems, and data to uncover root causes
• Sharp communicator: Written, verbal, and human.
• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early-stage startup engineer
• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews*

• Be an early, high-impact hire working directly with the founders and founding team
• Shape how Reflow is deployed, adopted, and extended in the real world
• Influence product direction by bringing real customer systems and constraints into engineering decisions
• Build, deploy, learn and repeat

We’re open to you starting part-time and evolving into full-time (contract or W2). #LI-remote