IT Service Desk Technician (Level 1) - (Remote)

Due to continued expansion, an opportunity has arisen in Selective Travel Management, Northern Ireland’s largest Travel Management Company and a part of the World Travel Centre Group (WTCG) for an IT Service Desk Technician to join our in-house IT team and provide real-time support to our user base of more than 180 users., * Providing first level technical support to our team of over 180 travel professionals

• Remotely diagnosing and resolving software & hardware issues reported by phone and via our online IT Service Desk system
• Escalating issues to our in-house development team, IT management & vendors in an appropriate & timely manner in accordance with agreed support SLA’s
• Monitoring mission critical systems and carrying out regular scheduled maintenance tasks to proactively reduce the risk of IT outages
• Ensuring that agreed IT policies and best practice are adhered to and that proper records are kept in accordance with our ISO 27001 certified information security management system.
• Sharing knowledge by documenting ticket resolution steps, contributing to our internal knowledge base and creating user guides where relevant.

Are you passionate about IT problem-solving and acquiring new skills in a fast-paced setting?, This role is ideal for recent graduates or those bringing hands-on experience who want to progress their career in IT., * Workplace experience in first level IT technical support in a Windows environment (Windows 11, MS 365). Graduates with relevant work placement experience will be considered.

• Excellent general hardware knowledge (desktops, laptops, printers, networking, etc.)
• First class inter-personal & communication skills - fluent English (both verbal & written) is essential
• Excellent time management skills along with the ability to prioritise tasks based on business needs
• A passion for IT, problem-solving and a willingness to learn & develop new skills are essential

As part of the role you will gain experience in the following areas:

• Network security & Cybersecurity

• Windows & Linux server administration

• MS 365 Apps administration - Entra, Teams, Exchange, Sharepoint, etc

• Amazon Web Services (AWS)

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Company pension
• Private medical insurance
• Free flu jabs
• Work from home, * Stability : A permanent full-time role in an established market leader celebrating 50 years in business.
• Working hours : Monday to Friday between 8.30am and 6pm (8.5hr daily shift)
• Flexibility : Remote working, with the option to work from our new Belfast City Centre office or temporarily work from overseas.
• Ongoing training and skills development : Training will be provided for all in-house systems and you will have the opportunity to continue your development as you progress in your career
• Employee Benefits :

o 22 days annual leave (increasing by 1 day per year up to 27 days) plus bank holidays.

o Home office budget & monthly working from home allowance

o Staff travel discounts & perks

o Workplace pension & life assurance

o Paid sick leave

o Private healthcare cover plus Healthshield covering day-to-day medical expenses

o Contribution towards gym/well-being subscriptions

o Other health & well-being benefits including flu vaccination & travel insurance

o Long service rewards & birthday bonus

• Our certifications :

o Cyber Essentials Plus