Business Intelligence Support Developer

A well established organisation is seeking a Junior Business Intelligence Support Developer to assist with the ongoing support and maintenance of its cloud-based reporting and performance management platform. This position is ideal for someone looking to build a career in business intelligence, data reporting, and enterprise systems.

Working as part of a collaborative team, the successful candidate will help resolve user issues, support reporting requirements, perform routine platform administration tasks, and contribute to testing and system improvement initiatives.

Key Responsibilities

Respond to and manage support requests in accordance with agreed service standards.

Investigate, diagnose, and resolve user reported system and reporting issues.

Assist in the creation, testing, and deployment of reports and dashboards.

Provide support for business users involved in planning, budgeting, forecasting, and performance reporting activities.

Monitor data processing activities, scheduled tasks, and system integrations.

Carry out routine administration, maintenance, and monitoring of business systems.

Escalate more complex technical issues to senior team members as appropriate.

Support testing activities relating to system updates, enhancements, and new functionality.

Create and maintain support documentation, process guides, and knowledge resources.

Contribute to continuous improvement and optimisation of reporting processes and system performance.

Provide additional support during key financial and operational reporting periods., Exposure to reporting solutions, data integration processes, and enterprise business systems.

Mentoring and knowledge sharing from experienced technical specialists.

Opportunities for career progression within business intelligence, analytics, and enterprise systems development.

Previous experience in a business intelligence, reporting, systems support, application support, or similar technical role.

Strong analytical thinking and problem-solving abilities.

Understanding of data structures, reporting principles, and information systems.

Experience working with service management or ticketing platforms.

Strong communication skills with a customer-focused approach.

Ability to manage multiple priorities and work effectively under pressure.

High level of accuracy and attention to detail.

Desirable Skills

Exposure to enterprise reporting, analytical, planning, or performance management platforms.

Basic knowledge of SQL or other data query languages.

Understanding of financial planning, budgeting, forecasting, or management reporting processes.

Experience using data visualisation and reporting tools.

Relevant qualification, degree, apprenticeship, or equivalent experience in Information Technology, Data Analytics, Business Systems, or a related discipline.

Hybrid - In office (London) 2 days a week, home 3 days.

Salary up to £55,000