Consultant: Zendesk Expert Services

We are looking for an ambitious, technical individual to deliver outstanding Expert Services. As a Consultant, you will be responsible for the end-to-end implementation of standard software solutions, ensuring projects are completed within expected time frames. This role focuses on Zendesk delivery initially, with the opportunity to cross-skill into a second platform over time. It is ideal for someone with a proven record of adapting to multiple platforms who can independently manage their workload across numerous client projects., * Project Execution: Create, monitor, and deliver key project deliverables and technical configurations.

• Collaboration: Support senior colleagues where required with complex ongoing projects. * Stakeholder Engagement: Work directly with growing businesses to ensure software adoption and success.
• Relationship Management: Develop and maintain strong working relationships with internal teams and external clients.
• Risk Identification: Proactively identify project risks and communicate them to leadership for resolution.
• Communication: Adapt interaction styles to suit different audiences and desired project outcomes.

• Technical Agility: Proven ability to learn new skills and systems quickly.
• Platform Knowledge: Previous experience with Zendesk configuration and setup.
• Analytical Thinking: Strong decision-making and problem-solving skills.
• Client Facing: Experience working in a fast-paced, client-focused environment.
• Self-Management: Ability to manage targets and personal workload independently.
• Second Platform (Beneficial): Experience with monday.com or Fin (Previously Intercom) is advantageous and will support growth into a second platform., * Are you comfortable supporting senior colleagues where required with complex

ongoing projects.

• Can you create, monitor, and deliver key project deliverables and

technical configurations in the Zendesk Platform?

Experience:

• Client Facing Roles: 2 years (required)
• Zendesk Configuration: 2 years (required)

Pulled from the full job description

• Employee discount, * Team socials: a fun activity that everyone can participate in (if they want to!)
• Flexible working
• Access to Perkbox
• Choice of laptop (Macbook, Windows etc.)
• Personal development grant
• Volunteer day

Remuneration

• £30,000 - £36,000 pa
• Quarterly bonus scheme

Pay: £30,000.00-£36,000.00 per year