IT Service Desk Analyst

We have a unique opportunity for a full-time Service Desk Analyst to join our team in our Stirling office to support Galbraith-IT department. If successful you will be joining a diverse multi-disciplinary firm with offices across Scotland and Northern England, specialising in property sales and lettings, and the rural, energy, forestry and commercial sectors., * Be the first point of contact to the business for IT Services providing a consistently professional friendly service to all staff.

• Liaise with the wider team to facilitate the resolution of a support or service request, providing ticket comms updates as outlined by the team.
• Working and liaising with 3rd party suppliers and service desks in order to facilitate internal requests.
• Logging of Change Requests and facilitating the requirements and impact assessments.
• Assisting and working alongside our Development function to: Drafting, facilitating and actioning Test Plans; Supporting, gathering and analysing Google and SEO data; Assisting in Devops

Do you have a valid Driving License license?, Do you have experience in Technical support?, The successful candidate will ideally have a relevant IT qualification or experience, with strong knowledge of windows and Microsoft 365.

You will be able to communicate effectively at all levels with internal and external clients and be calm under pressure. You will have proven organisational skills and demonstrate the ability to prioritise effectively whilst upholding meticulous attention to detail. You will have experience using Microsoft packages including SharePoint (advantageous). We are looking for an individual who will thrive in a fast paced environment and be a team player.

You must hold a full clean driving licence (desireable)., * IT support: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Pulled from the full job description

• Referral programme
• Employee mentoring programme
• Annual leave
• Employee discount
• Sick pay
• Life insurance
• Employee assistance programme, The role is offered on a full time basis, Monday - Thursday 9am-5.30pm & Friday 9am-5pm, a total of 37hrs per week. Hybrid working will be offered following an initial training period. Further details of this will be discussed at interview., At Galbraith, we are committed to supporting the ongoing growth of our teams, and by keeping our people at the forefront of our firm ethos. A key part of joining Galbraith is that you buy into our key values and support our multi-disciplinary approach. As such we offer a competitive salary and benefits & perks package including:
• Enhanced annual leave
• Company pension
• Access to a training budget
• Private Medical Insurance
• Life insurance
• Enhanced family leave
• Employee Assistant Programme (EAP)
• Perkbox
• Employee referral scheme
• Cycle to work scheme
• Option to purchase additional annual leave
• Firm wide events

Employees also have access to an annual paid volunteering day and charity match funding opportunities., * Additional leave

• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Ability to commute/relocate:

• Stirling FK9 4RN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status? Unfortunately the Firm does not offer Visa sponsorship at this time.