On-Site IT Helpdesk Support Technician

• Troubleshoot and resolve issues with Windows and macOS desktops and laptops
• Support Google Workspace (Gmail, Drive, Calendar, Meet, Admin Console) and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Manage user accounts and devices - including Entra ID, MDM enrollment, and basic provisioning
• Support iOS and Android mobile devices
• Troubleshoot local network issues: Wi-Fi connectivity, printers, switches, and access points
• Support audio/video conferencing hardware and platforms (Google Meet, Zoom, Teams)
• Escalate complex issues to senior OITS consultants with clear documentation
• Maintain accurate ticket records and asset inventory
• Communicate clearly and professionally with staff at all levels, including non-technical users and executives

Do you have experience in macOS?, * 1-3 years of hands-on IT helpdesk or desktop support experience

• Comfortable supporting both Windows 11 and macOS in a mixed environment
• Working knowledge of Google Workspace and/or Microsoft 365
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi
• Strong interpersonal and communication skills - you will be the face of IT at the client site
• Reliable, punctual, and professional - this role requires consistent in-person presence
• Able to work independently and manage your own queue without hand-holding

Nice to Have

• Experience with an RMM or PSA tool (NinjaOne, ConnectWise, Kaseya, etc.)
• Familiarity with MDM platforms (Jamf, Intune, NinjaOne MDM)
• Apple Business Manager or Windows Autopilot experience
• CompTIA A+, Network+, Google Workspace, or Microsoft certifications
• Prior MSP experience, * Technical support: 3 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

OITS is a managed service provider supporting non-profit and professional organizations based primarily in the DC metro area and across the US. We are hiring an On-Site IT Helpdesk Support Technician to join the team supporting one of our full-time client sites.

This is not a remote position. The right candidate will be someone our client and our team can count on - someone who shows up every day, on time, ready to help. Reliability, professionalism, and a genuine service mindset matter as much as technical skill.