Telecommunications Administrator

• Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
• Provide excellent customer service to our staff/internal teams to efficiently solve problems
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations
• Professional and detailed documentation of all existing and new environments
• Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance
• Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications
• Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner

You want to be part of a team that’s not just changing an industry for the sake of change - we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment., * Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities

• Deep knowledge of computer hardware and networking infrastructure
• Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
• Exceptional critical thinking and problem-solving ability Customer-focused, and models exemplary customer service, * Associate’s degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience
• Cisco CCNA or CompTIA Network+ certification, preferred
• At least 3+ years experience in Networking and/or Telecommunications field
• Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX phone switching systems, Call Routing, Dial Plans, and reporting software, + Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to lift up to 25 pounds at times.
• Must hold a valid drivers license.
• Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required. Travel time could be 10%-20% of the time and overnight may be required.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Gym membership

• Paid holidays, Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events and food truck nights 16 hours of paid volunteer time per year - give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.