Help Desk Technician I

Reporting to the Director of IT, the Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Help Desk Technician will respond to queries, run diagnostics and programs, isolate problems, and determine/implement solutions., * Develop and implement service desk procedures, policies, and standards to ensure the efficient and timely resolution of technical issues.

• Provide technical support to ensure accessibility and uninterrupted access to group sessions.
• Collaborate with IT Team to escalate and resolve complex technical issues.
• Create and maintain clear documentation for technical procedures and common support issues.
• Manage service desk resources efficiently.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Reply to help desk tickets promptly and resolve technical problems efficiently.
• Support workstation deployment, configuration, imaging, and office moves.
• Coordinate and execute the setup, configuration, and teardown of technical equipment for organization-hosted events.
• Escalate unresolved issues to the appropriate IT personnel.
• Maintain records of issues and solutions in the help desk ticketing system.

• Education/Experience: Two years of proven experience as a Help Desk Technician or similar role.
• Professional Skills:
• Strong knowledge of computer systems, hardware, and software.
• Excellent troubleshooting skills.
• Ability to work well in a team environment.
• Personal Skills: Customer-oriented and patient with excellent communication skills.
• Technology Skills: Intermediate skills in MS Office Suite.
• Language Skills: Fluency in English.

preferred QUALIFICATIONS:

• Language Skills: Fluency in Spanish is highly preferred.
• Other Skills:
• Relevant certification is a plus. (e.g./ CompTIA A+, Microsoft Certified IT Professional).
• Individuals currently pursuing or have recently graduated in the IT field are encouraged to apply. This position is suitable for those seeking an entry-level role in IT.

• Compensation: The pay range for this position is $23.00 - $24.00 per hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care.