Help Desk Technician

Install, configure and update new and existing personal computers and laptops, scanners, kiosks, and other office equipment. Perform basic maintenance on printers and copiers; responsible for coordinating the repair of the copiers and printers with the vendors. Provide basic technical support on the Voice-Over-IP phone systems, including deploying new IP phones and helping users with basic functions. Provide basic support for the various audio/video systems. Maintain inventory records and control logs of computer software and equipment; maintain problem records and compile histories to identify preventive maintenance needs. Provide support for external customers for the remote appearance system. Assist with connecting personal computers, servers, printers, scanners, kiosk, copiers, phone and other network related equipment to the Local Area Network.

EMPLOYMENT STANDARDS

• Advanced support and configuration of workstation and laptop computers, peripheral equipment, operating systems and standard business software programs.
• Advanced configuration and support of the Court’s audio-video, case management, remote appearance and telephone systems.
• Principles and practices behind technical documentation and operational instruction.
• Principles of creating and applying images to new PC and laptops.
• Configuration and deployment of printers and scanners.

Knowledge of:

• Workstation and laptop computer hardware and operating systems
• Standard business support software programs such as Microsoft Word, Excel and Outlook
• Remote appearance system support for both internal and external parties
• Basic functions of the courtroom audio video systems
• Basic support of the case management system
• Principles of applying images to new PC and laptops
• Practice of deploying configured printers and scanners
• Level 1 help desk support: simple issues that can be resolved in 15 minutes or less
• Troubleshooting non-common problems on PCs, laptops and workstations
• Configuration of advanced rules and functions in Microsoft Word, Excel and Outlook
• Advanced remote appearance system support, including setting up Zoom, Teams and other conferencing software as needed by the courtroom or other functional areas
• Advanced configuration and basic troubleshooting of case management system
• Principles of creating images for new PC’s and Laptops
• Configuration and deployment of printers and scanners
• Level 2 help desk support: more advanced issues that general take more than 15 minutes but less than 30 minutes (possibly escalated by a HDT Level 1)

Do you have experience in Video conferences (communication methods)?, Do you have a High school diploma or GED?, High School Diploma or GED equivalent AND Two (2) years of work experience as a Help Desk Technician 1 with the skills and abilities required; 5 (five) years of full-time professional work experience in a formal help desk setting, installing, maintaining, troubleshooting and repairing personal computer hardware and software, including one (1) year of experience with the case management system, and mastery of the knowledge, skills and abilities required, demonstrated through supervisory assessment. Preference will be given to candidates who possess Information Technology certifications such as CompTia A+, Networking + and Security +.

3.73.7 out of 5 stars Roseville, CA 95678 $35 - $40 an hour - Contract