Director, ERP - NetSuite Product Owner

The Director, ERP (NetSuite Product Owner) is the executive business owner of the company’s NetSuite ERP platform and is accountable for the enterprise strategy, governance, business capabilities, and long-term evolution of the ERP ecosystem. This leader owns the product vision, business roadmap, investment priorities, operating model, and enterprise standards that enable Infinity Global to scale efficiently while minimizing complexity and maximizing business value. The Director will partner with Finance/Accounting, Purchasing/Logistics/Operations, Account Management, Commercial Leaders, and IT to simplify business systems and processes, establish enterprise standards, improve data quality, increase automation, and ensure the NetSuite ERP platform enables and supports long-term business growth.

The Director is the business owner of the NetSuite product and is accountable for the entire product lifecycle - from strategy through retirement - including business capability planning, roadmap management, feature prioritization, stakeholder alignment, user adoption, governance, and value realization.

More than a technology leader, this individual serves as a trusted advisor to executive leadership, helping redefine how the company operates through business process transformation, data governance, automation, and disciplined adoption of leading NetSuite capabilities.

Scope of Responsibility

Strategy

• Own the enterprise NetSuite product portfolio and investment strategy that aligns with company objectives.
• Own the long-term vision, roadmap and governance for NetSuite and the ERP ecosystem.
• Present ERP strategy and roadmap to executive leadership.
• Lead ERP budgeting and NetSuite external IT service provider strategy.
• Define ERP KPIs and success measures.

Governance

• Establish enterprise business process standards across all functions.
• Serve as executive escalation point for business process conflicts.
• Approve all significant ERP design decisions.
• Champion a configuration-first philosophy by maximizing adoption of native NetSuite capabilities while governing and approving all significant customizations and architectural exceptions.
• Balance business needs with configuration-first NetSuite design principles and governance.
• Ensure effective NetSuite governance, including function/feature development prioritization, release management, testing, change management, and overall user adoption and satisfaction.

Business Transformation

• Partner with business leaders to redesign business processes that improve efficiency, scalability, and ensure positive customer experiences.
• Lead continuous improvement of quote/order-to-cash, procure-to-pay, record-to-report, inventory management, purchasing and supplier management, logistics order management, landed cost management and reconciliation, customer-compliant billing, revenue recognition, treasure management, and enterprise financial reporting and analytics.
• Champion master data quality and discipline, including for customers, suppliers, items, pricing, locations, inventory, chart of accounts, and related process-critical data elements.

Operational Excellence

• Ensure ERP platform delivers reliable, scalable, and efficient business operations across the enterprise, including frictionless transaction processing, timely and effective exception management, and improved overall operational efficiency.
• Ensure efficient and balanced NetSuite system performance across transaction processing and reporting.
• Partner with IT Enterprise Architecture to define and optimize the ERP ecosystem and integration architecture; ensure seamless integration between NetSuite and other business systems.

Innovation

• Evaluate embedded AI capabilities, workflow automation, and newly released NetSuite functionality to determine business value, timing, organizational readiness, and opportunities for adoption across Infinity Global.

Leadership

• Build trusted relationships across the organization and communicate effectively with technical and non-technical stakeholders.
• Build and develop the organization’s long-term ERP capabilities, talent, and operating model.

Candidate Profile

The ideal candidate has led global, multi-site NetSuite implementations and guided the platform through stabilization, governance, and continuous optimization. This leader brings deep NetSuite functional expertise, strong business and financial acumen, excellent communication skills, executive presence, and a consultative leadership style. They build trust naturally, respectfully challenge existing processes where suboptimal, and helps the organization move toward simpler, more scalable operating models. Consultative, intellectually curious, and financially savvy, this leader must be recognized as a trusted business advisor even more than an ERP technology leader.

• 10+ years of progressive ERP leadership experience with increasing leadership responsibility (including significant NetSuite experience).
• Multiple full lifecycle NetSuite implementations.
• Deep functional expertise and understanding of finance/accounting, order management, procurement, inventory accounting, freight and logistics, billing, and the interconnectedness of all within the NetSuite application suite.
• Experience with SuiteAnalytics, Saved Searches, Workflows, Roles & Permissions, and System Integrations.
• Working knowledge of SuiteScript and integration architecture; Boomi/API experience a plus.
• Experience facilitating executive-level business process redesign and organizational change.
• Outstanding written, verbal and executive presentation skills.

Leadership Competencies

• Business partner first; technology leader second.
• Executive presence with the ability to influence senior leadership.
• Enterprise thinker capable of balancing company-wide objectives over functional preferences.
• Drives organizational change through influence rather than authority.
• Exceptional communicator capable of influencing executives, business partners, and front-line users alike.
• Balances strategic vision with disciplined execution.
• Champions simplification, standardization, automation, and continuous improvement.
• Leading cross-functional collaboration and consensus building around optimal solution development.
• Balances NetSuite technical debt, innovation, and operational stability within budgetary constraints.
• Makes difficult prioritization decisions using business value, risk, and strategic alignment.
• Creates clarity amid competing stakeholder demands.
• Coaches and develops ERP functional talent.
• Champions enterprise governance over departmental optimization.
• Ability to partner with Finance and other business leaders to improve operational and executive reporting.
• Ability to inspire others to understand more and accomplish more across system and business processes.
• Collaborative, humble, intellectually curious, results oriented, and customer-focused leader who naturally builds trust across the organization.

Infinity Global is a global leader in sourcing, supply chain management, inventory management, fulfillment, and value-added distribution services for many of the world’s premier retailers and consumer brands. The company operates a highly complex global business model, coordinating suppliers, manufacturers, logistics providers, distribution centers, and customer fulfillment activities across multiple continents while delivering exceptional service and operational execution.