Implementation Project Manager

• Own the Timeline: Build, track, and manage the end-to-end 90-120+ day project plans for complex, net-new client implementations to ensure milestones are met on time and within scope.
• Internal Coordination: Prepare meeting agendas and coordinate closely with internal subject matter experts (SMEs) across Eligibility, Benefit Plan Design, Product, Marketing, Finance, and Member Advocacy teams to drive project tasks.
• Track & Resolve Issues: Utilize project management tools (Jira/Confluence) to manage dependencies, flag risks, track blockers, and document implementation progress.
• Operational Readiness: Ensure all technical and operational back-end structures (such as eligibility feeds and financial routing) are validated and stable prior to go-live., * Serve as the Primary Partner: Interface directly with clients and external partners as the dedicated point of contact throughout the onboarding process.
• Manage Expectations: Set clear, realistic project boundaries and deliverable timelines, managing client-specific requests effectively.
• Provide Clear Status Updates: Translate complex internal operational milestones into concise, professional, and solution-oriented updates for client stakeholders.
• Seamless Handoff: Cultivate strong client satisfaction and partnership during implementation, ensuring a smooth transition to the long-term Client Success team post-launch.

We are seeking an experienced, client-facing Implementation Project Manager to own the net-new client onboarding experience from start to finish. In this cross-functional role, you will lead the implementation lifecycle (typically 90-120+ days) to ensure seamless launches ahead of the critical January 1st go-live season.

This role requires a unique balance of rigorous technical project management (70%) and polished client relations (30%). You will either deeply own one complex enterprise implementation or manage the execution and background workstream tasks for 3-4 concurrent client launches., * Experience: 3-5 years of experience implementing and managing complex, technical, and high-stakes projects.

• Industry Domain: Proven experience working in project management or implementation for a health plan, third-party administrator (TPA), or healthcare technology company.
• Client-Facing Success: Demonstrated background in a client-facing role with the ability to manage expectations, push back gently when necessary, and navigate difficult conversations smoothly.
• The Contractor Mindset: Highly organized, self-motivated, and comfortable hitting the ground running in a fast-paced, 5-month contract environment with zero ramp-up time.

Preferred Technical Skills:

• Project Management Software: High proficiency with Atlassian tools (Jira, Confluence) or equivalent robust platforms (e.g., Smartsheet, Asana).
• Productivity Suites: Proficient with Google Suite (Docs, Sheets, Slides, Drive).

3.73.7 out of 5 stars San Francisco, CA Remote $47.70 - $57.50 an hour - Contract