Tier 1 Service Desk Technician - MSP Experience Required

This Help Desk Support position will provide Tier 1 level support to users by isolating, troubleshooting, and debugging customer product issues. This person should be kind, confident and calm when assisting end users. You’ll have excellent verbal and written communication skills and the ability to exhibit a high level of comfort while interfacing directly with technical and non-technical clients.

In This Role You Will

• Respond to support requests from customers and prospects via telephone, email, and support tickets
• Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration
• Research and provide solutions for issues related to software and hardware errors
• Collaborate with teammates to resolve client issues while actively contributing to a growing knowledge base that improves the efficiency of our team
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into our ticketing system and appropriately updating both client and appropriate employees of status of all issues on a timely basis
• Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on

You are passionate about technology and are eager to help people solve their IT problems. You are not intimidated by a challenge and know when to ask for help. You have experience with help desk support, and go out of your way to make sure that everyone you encounter has a positive experience. You have no problem working independently but love being a team player. You are interested in growing in your role and excited by opportunities within the Company., · Strong analytical and troubleshooting skills with a proactive, service-oriented mindset

· Clear and professional written and verbal communication skills

· Excellent time management, prioritization, and organizational abilities

· Attention to detail with thorough and accurate documentation practices

· Proficient in administering and troubleshooting Windows and macOS systems in a managed IT environment

· Hands-on experience supporting Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint

· Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi configuration

· Experience managing users, groups, and devices in Azure Active Directory and Microsoft Intune

· Familiarity with Active Directory, Group Policy, and identity management concepts

· Understanding of modern security practices such as MFA, conditional access, and endpoint protection

· Experience using RMM platforms, remote support tools, and ticketing systems to resolve user issues efficiently, * troubleshooting: 1 year (Required)

• MSP Help desk: 2 years (Required)

Pulled from the full job description Mileage reimbursement Tuition reimbursement 401(k) Health insurance 401(k) matching Paid time off Vision insurance, * Competitive Salary, based on experience

• Health, Dental, Vision, Short-Term Disability and Life Insurance
• Flexible PTO policy
• 401(k) Plan with Employer Match
• Mileage Reimbursement
• Added perks, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

QIT Solutions is a managed services provider that specializes in cybersecurity, cloud and IT management. Our clients trust us with their most important data, and we are committed to ensuring that they are always protected and productive. We partner with the best hardware and software brands to create out of the box, secure, and customized solutions for our clients. That is what we do. Who we are is a different story.

We are more than just an “IT company.” We have a nerdy passion for problem solving, a genuine desire to see our team members grow, and a fanatical drive to make our clients happy. We challenge the notion that “calling IT” is a hassle. We value hard work, honesty, integrity, and fun. Do you see yourself here? Read on.