Desktop Support Specialist / Information Systems / PRN

Associate degree in Computer Science, or a High School diploma/equivalent with five years in IT technical support or service desk. Must obtain an IT support certification (e.g., CompTIA A+, HDI-CSR, Google GITSPC, ETA CNCT, or Apple ACMT) within twelve months of employment. Preferred Bachelor’s degree in a computer related field. CompTIA A+ or Network+ Certification. Work Experience: Required Two years of hands-on experience supporting hardware such as PCs, thin clients, laptops, tablets, handhelds, printers, phones, and various peripheral devices. Experience in software troubleshooting, including Windows Operating Systems and MS Office 365. General technical understanding of network hardware, topologies, and protocols. With training and on-the-job experience, the incumbent should become proficient in the basic aspects of the position within three months of the employment date.. Preferred Experience in customer service roles, particularly within large healthcare environments.