IT Tech Support

• Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users

• Implement virus detection and eradication procedures

• Diagnose end-user system failures and implement repair solutions

• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• Provide hardware/software support services to onsite client including break/fix

• Implement virus detection and eradication procedures

• Diagnose end-user system failures and implement repair solutions

• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.

• Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors

• Proficient in the latest Microsoft Office Applications (Office 365)

• ServiceNow or related ITSM ticketing tool experience

• Printer and scanner support

• Knowledgeable in Customer infrastructure support

• Mobile Device Support Experience

• Familiarity with Microsoft Active Directory

• Experience with computer asset tracking

• Experience with user ID creation

• Some experience with support and administration of network phones (VoIP system).

• Understanding of Symantec Virus Scan software

• Ability lift up to 50 lbs. when moving electronic equipment

• Great customer service skills , Ability to multi-task & Team player

• Fluent in both Spanish and English

• Technical degree or equivalent end-user supporting experience

The Salary for this position will be 50,000-57,500 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions