Information Technology Program Support Specialist

We are looking for a detail-oriented Program Support Specialist to support the operational success of YMCA programs across the Association. This role is responsible for maintaining program data, coordinating system updates, supporting new program launches, and ensuring the accuracy of information that powers registration, scheduling, and reporting for sports, aquatics, teams, leagues, and other program areas., The responsibilities we will trust you with as our Program Support Specialist:

• Maintain and update program data, including courses, sessions, pricing, capacities, and schedules across YMCA systems
• Process program change requests accurately and efficiently to support branch operations
• Audit program data and identify opportunities to improve data quality and consistency
• Support the implementation of new programs, system updates, and operational improvements in collaboration with program, finance, and IT teams
• Utilize Salesforce, Traction Rec, and related business systems to manage program information and validate data
• Respond to internal support requests and provide timely assistance to YMCA staff
• Document system processes and contribute to the development of standard operating procedures
• Provide guidance and training to staff on program systems and standard business applications
• Pursue ongoing learning to strengthen technical knowledge and system expertise

What you can expect:

• Support from an experienced Association Operations team
• Opportunities to expand your technical and operational expertise
• A collaborative environment focused on continuous improvement and innovation
• Meaningful work that helps deliver high-quality YMCA programs to communities across the Association

• Bachelor’s degree or equivalent combination of education and experience
• One to three years of experience in business operations, business process analysis, data management, or a related field
• Experience working with databases, CRM systems, or enterprise software platforms
• Strong proficiency with Microsoft Excel and Microsoft Office
• Ability to manage multiple priorities while maintaining a high degree of accuracy
• Experience with Salesforce or similar CRM platforms preferred
• YMCA experience preferred

Pulled from the full job description

• Flexible schedule, * Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y - it’s awesome!