PC Technician - Full Time

The responsibilities we will trust you with as our PC Technician:

• Provide Help Desk support by phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, printer, phone, and surveillance issues
• Install, configure, upgrade, and maintain computers and IT equipment
• Document support requests, troubleshooting steps, and resolutions
• Maintain accurate IT equipment inventory across all locations
• Assist with network monitoring, backups, printers, and other IT operations
• Coordinate hardware repairs, warranties, and vendor services
• Provide staff training on computers, Microsoft Office, Office 365, and approved applications
• Maintain and update IT support procedures and documentation
• Pursue ongoing technical training and stay current with IT systems
• Provide on-call, weekend, and after-hours support as needed

What you can expect:

• Support from an amazing team
• Opportunities to learn & grow
• Being a part of a non-profit organization that works to make the community stronger
• The opportunity to build strong community relationships while building our community

Do you love connecting with people and sharing your passion with others? We are looking for a PC Technician to provide technical support, maintain computer systems, troubleshoot IT issues, and help advance our mission of youth development, healthy living, and social responsibility., * Associate degree in Technology or minimum of 2 years of technology support experience

• Strong knowledge of Windows 11, Active Directory, MS Office products, and basic networking principles
• Microsoft, Network+ or A+ Certified preferred
• Excellent problem solving and communication skills
• Ability to develop and maintain relationships with all levels of personnel
• Must have reliable transportation and be able to travel within the Greater Philadelphia area

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it’s awesome!
• Supplemental insurance benefits