Site Support Analyst

First Merchants Bank is seeking a Site Support Analyst to join our team! This position will provide onsite technical support for banking centers and offices across First Merchant Bank’s footprint. Each Site Support Analyst has an assigned area of First Merchant Bank’s footprint to support along with providing backup support in other areas as needed.

As part of this role you will:

• Primary onsite technical support for installation and troubleshooting of technology equipment. This includes, but is not limited to: Computers and peripherals, phones, conference room equipment, printers, network equipment, AdQue devices, and Uninterrupted Power Supply (UPS) devices.
• Coordinate with vendors to assist with technical needs as they arise.
• Assist other technology teams with onsite support as needed.
• Manage trouble tickets - these can include, but are not limited to, password unlocks/resets, local installations of software, troubleshooting phone issues, operating system issues, conference room technology issues, etc.
• Manage equipment requests - will be responsible for maintaining the stock levels of equipment on-site (PCs, Phones, Monitors, etc.) as well as fulfilling equipment requests (sending equipment, tracking equipment, requesting backfill equipment from Procurement).
• Configuration and administration of applications that are used to manage Information Technology (IT) assets as needed.
• Work with departments on remodeling projects in the assigned region.
• Assist with technology needs in all site openings and closures.
• Assist with all onsite technology needs in Merger and Acquisitions.
• Provide technical support to the Executive Management Team.
• Assist with obsolescence management of IT assets.

• High school diploma or equivalent (GED).
• One (1) or more years in the information technology field, including experience with hardware, software, and Operating System troubleshooting.

The following would be a plus:

• Associate degree.
• Technology certifications (A+, Net+, MCP, CCNA).
• Two (2) to three (3) years of experience in the information technology field.

vision insurance, parental leave, paid holidays, sick time, tuition reimbursement, 401(k), * Base Pay PLUS Bonuses

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

“We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.”