Operations IT Specialist

• Responsible for monitoring MOCAS to ensure optimal performance and availability.
• Perform routine maintenance tasks, including software updates, hardware checks, and system diagnostics.
• Identify and resolve system issues proactively to minimize downtime and disruptions.
• Respond to IT incidents and service requests in timely manner.
• Diagnose & troubleshoot technical issues related to performance and system availability.
• Escalate complex issues to higher-level support teams when necessary.
• Ensure proper configuration and operation of MOCAS to meet organizational needs.
• Collaborate with DISA SMEs to address infrastructure challenges.
• Manage day-to-day IT operations, including system backups, patch management, performance monitoring, running cycles and batch processes.
• Ensure compliance with organizational policies, industry standards, and regulatory requirements.
• Assist with implementation of operational procedures to improve efficiency and reliability.

Education/Certifications: BS in Computer Science, Information Systems, Engineering, IT

Years of Experience: 10+ years professional IT experience; 5+ years’ experience with operations coordination support for mainframe applications

Clearance Level & Investigation: Tier 3 or equivalent (ADP/IT-II)

IT Level (AR 25-2): IT-II or NACLC

IA Cert Level (DoD 8570.01): IAT Level II

Computing Environment Certifications: Relevant certification from nationally recognized authority (preferred), * BS in Computer Science, Information Systems, Engineering, IT, or closely related discipline.

Required Minimum Experience:

• 10+ years of overall professional experience in IT or related field; 5+ years’ experience with operations coordination support for mainframe applications.
• Must have knowledge & expertise in the following: experience working in mainframe environments (ex. Running cycles and Batch processing); System monitoring and maintenance; Incident Management and Troubleshooting; Infrastructure Support; Operations Management; Security and Compliance; Documenting Operations Processes; Disaster recovery and business continuity.

Required Clearance:

• Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC).

Certifications:

• Relevant certification from a nationally recognized technical authority preferred.
• DoW Approved 8570 Baseline Certification: Category IAT Level II.