Norwegian Technical Support Advisor ES

Business and IT Strategy Works with business analysts, end user device engineers and customers (internal, external, and vendors) to understand users Endpoint Support requirements. *

• Analyzes business workflows to address business needs.

• Provides feedback and limited approvals regarding requirements. Leads or consults on short-term or long-term Endpoint Support planning efforts with team members, customers, and other IT groups. * Governance / Policies, Processes & Standards

• Contributes to the development of policies, work instructions and standards for Endpoint operational processes.
• Adheres to policies, work instructions and standards.
• Participates in the development of training materials
• Supports development and accuracy in endpoint technology knowledge
• Supports development and documentation of endpoint support processes
• Provide recommendations per customer feedback
• Ensures team compliance to policies, procedures, and standards

• Participates in and may recommend the design and implementation of equipment replacement plans Process Improvements

• Identifies training needs for end-users and the internal training organization Supports the development and implementation of technologies/ processes that make it easier for customers and suppliers to do business with increased profitability *

• Seeks and recommends improvements in Endpoint Support processes and procedures Performs reviews to ensure that established processes are followed and makes recommendations for improvements when appropriate. *

• Provide recommendations related to inventory control
• Creates and contributes to technical knowledge articles
• Documents and reviews solutions to common problems and responses for frequently asked questions

• Partners with network and systems administration teams to ensure efficient operations of the desktop computing environment Partners with support teams across IT to ensue processes and knowledge are available Endpoint Support to quickly resolve incidents and requests *

• Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any problems

• Identifies and recommends new testing needs Finance

• Develops cost/time estimates
• Participate in review of vendor proposals
• Understands department budget and will participate in staying within budget

• Understand Service Costing and ensure procedures are followed to stay within budget IT Technology and Innovation

• Assesses/analyzes the need for and implements performance upgrades to PCs
• Plans and schedules installation and deployment projects
• Supervises and can lead the planning, building, upgrading, and maintenance of endpoints
• Leads and provides technical supervision for the planning, designing, and execution of testing efforts
• Recommends and tests new technologies
• Supervises the deployment of new or upgraded images, software, and hardware for multiple endpoints
• Makes recommendations on configuration options
• Submits or updates configuration items within management tools
• Provides on-the-spot training to end users

• Develops temporary solutions until permanent solutions can be implemented Vendor Management

• Works with manufacturers/vendors as needed
• Reviews service provider performance
• Identifies and confirms performance problems and notifies contract managers

• Supervises and trains vendor resources Communications Communicates organization information through department meetings, one-on-one meetings, and other communication vehicles * Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and its employees * Resource / Talent Management

• Seeks opportunities for coaching/mentoring for team members Works with manager to establish measurable individual and team objectives that are aligned with business and organizational goals * Works with management on performance management, career development, training, reward and recognition, and retention requirements within the team *

• Documents and presents performance assessments
• Provides performance feedback to associates and leadership
• Engages manager to assist with team performance issues
• Provides technical leadership coaching and mentoring to team members
• Meets regularly with team to gather work statuses
• Identifies training opportunities for team members
• Administers corrective actions when warranted

Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Typically requires at least six (6) years directly related and progressively responsible experience with overall information technologies. Holds ITIL and other industry certifications MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Six or more years of advanced experience working with computer technology in a business environment.

• Desktop, laptop, tablet, thin client and mobile device hardware fundamentals Strong working knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers. * Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, VM Ware, Active Directory, GPO and other company and application-specific software. *

• Knowledgeable in the building, imaging, and setup of endpoint devices.
• Customer Service oriented, and capable of comfortably working in a fast-paced team-oriented environment.
• Ability to communicate at all levels effectively both orally and in writing.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!, Roche Madrid Osiris Customer Support Specialist - Accounting ES Shine Madrid, 28290 Norwegian Technical Support Advisor ES Job Squad Málaga, 29015 Norwegian Technical Support Advisor ES Job Squad Barcelona, 08002 Endpoint Managed Services Engineer Ntt Corp Madrid Volver a la última búsqueda Trabajos ) Sprv/Lead - Endpoint Support (ES) ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

Profesiones

• Técnico
• Recepciónista
• Administrador
• Ventas
• Enfermero