Delivery Project Coordinator - Digital Identity Services (Puerto Rico)

The Knowledge & Business Transformation (KBT) team, embedded within the Digital Identity Services (DIS) organization, is seeking a Delivery Project Coordinator. This role will focus on supporting user engagement by managing project requirements, timelines, and expectations from initiation to completion. The Delivery Project Coordinator will ensure alignment across stakeholders, proactively identify potential project risks, and act as a liaison between DIS project teams and the KBT team.

What You Will Do

• Drive the execution of project timelines with a focus on meeting critical milestones and delivering all objectives on or ahead of schedule.
• Collaborate with the KBT team to enhance user engagement and drive successful DIS project execution.
• Act as a primary liaison between the DIS project teams and KBT team to foster alignment and collaboration.
• Facilitate sessions with stakeholders to gather project requirements as needed and ensure on-time delivery of documentation to support project needs.
• Gather and understand the project team’s requirements to ensure clarity and alignment among stakeholders and the KBT team.
• Manage stakeholder expectations by maintaining open and consistent communication, while facilitating alignment across cross-functional teams.
• Manage multiple projects with various timelines and deliverables, ensuring effective coordination, timely execution, and alignment with objectives.
• Identify, evaluate, and address potential project risks, helping to implement mitigation strategies as needed.
• Promote continuous improvement by identifying process enhancements and implementing best practices.
• Attend daily project scrum calls to understand and track project scope, changes, and due dates.
• Coordinate translation requirements between third party vendors, the KBT team, and Identity project teams as needed.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• Minimum 5 years of experience with Project Management practices or Agile methodologies.
• Minimum 3 years of experience with requirements gathering and other Business Analyst (BA) related responsibilities.
• Experience in identifying and mitigating project risks to ensure successful delivery.
• Experience working within an Enterprise Services (ES) or large-scale IT environment.
• Experience working with Microsoft Office products such as: Outlook, PowerPoint, SharePoint, Excel, Word, OneNote, and Visio.
• Familiarity with change management practices or business transformation initiatives.

Qualifications We Prefer

• Preferred experience with Jira.
• Experience in Identity & Access Management field.
• Exceptional Communication, storytelling, and relationship-building abilities
• Strong attention to detail and business analytic skills
• Excellent judgment and discretion with sensitive materials and/or Executive Leadership stakeholders.
• Meticulous follow-through skills and ability to work to tight project timelines
• Ability to take full end-to-end ownership of Communication-related tasks from initiation to completion while communicating confidently with stakeholders and leaders of all levels.

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico